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Title

CUSTOMER SERVICE REP 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category Customer Service  
Description

Responsible for promoting and selling Whidbey Telecom products and services including voice communications, high-speed Internet, alarms & security systems, plus the latest consumer and entertainment technology. Customer Service Reps receive and make customer calls for new service orders, service changes, cancellations, billing inquiries, general questions, trouble tickets, product updates, sales campaigns, and informational notices. This position offers the opportunity to engage with customers and act as an ambassador for our Company.  Full time and part time positions, flexible schedule and potential for working remotely.

 

DUTIES WILL INCLUDE, BUT NOT NECESSARILY BE LIMITED TO:

  • Deliver excellent customer service.
  • Conduct incoming and outgoing sales calls.
  • Demonstrate high level sales in a live, face-to-face environment.
  • Sell technical products and solutions.
  • Navigate and utilize complex billing software programs.
  • Facilitate billing inquiries for existing customers.
  • Proactively participate in and recommend process improvements.
  • Operate as a positive team member.
  • Document and record customer information and inquiries using a computerized system.
  • Participate in special events as needed.
  • Other duties as assigned.
 
Position Requirements

MINIMUM REQUIREMENTS:

  • Must have excellent people skills and enjoy helping others.
  • High school diploma or equivalent.
  • 1 year of prior sales, retail or marketing experience, preferred.
  • Excellent verbal and written communication skills.
  • Acute attention to detail.
  • Proficiency with Microsoft Office tools such as Word, Excel, and Outlook.
  • Highly computer literate with the ability to quickly learn software applications.
  • Candidate must speak and write fluently in English.
  • Must be able to work remotely.
  • Test results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company standards.
  • Pre-employment and ongoing drug screens required.
  • Must be eligible to work in the USA.
  • WA State driver’s license and insurable driving record.
  • Pass background check.

 

Salary range - $17.00-$30.00 per hour

Salary ranges are based on available market data for the business sector and geographic location.

Benefits:

Our benefits are designed to help you move forward in your career. We offer a range of benefits and programs to meet employee needs, based on eligibility. They include :

                        Health, Dental, Vision, and Life Insurance

                        Paid Time Off  

                        Paid holidays

                        Employee assistance program

                        401 (k)  -Company matching 

                        WT  Employee service discount ( if eligible )

                        Other Compensation

 

 
Full-Time/Part-Time Full-Time  
Position CUSTOMER SERVICE REP  
Exempt/Non-Exempt Non-Exempt  
Location Whidbey Telecom Freeland  

This position is currently not accepting applications.

To search for an open position, please go to http://WhidbeyTelecom.appone.com



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