The HR Generalist serves as a key member of the People & Culture team at Woodland Park Zoo. This position will perform a variety of human resource related responsibilities in some or all of the following areas: employee relations, labor relations, recruiting/hiring, employment laws, tracking employee leave, and payroll support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Performs routine tasks required to administer and execute human resource programs including by not limited to: compensation, benefits & leave, disciplinary matters, disputes & investigations, performance & talent management, productivity, recognition & morale, occupational health & safety, and training & development.
- Coaches and counsels managers and employees on human resource policies and procedures, as well as employment laws and government regulations. May be requested to prepare written materials for employees.
- Coordinates zoo recruiting and hiring efforts by reviewing job classifications, writing job descriptions, posting jobs, screening applications, conducting phone interviews and performing background checks of job applicants.
- Applies ADA, FLSA, FMLA, OSHA, EEO, COBRA, and other employment regulations as appropriate. Maintains knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring compliance.
- Maintains compliance with federal, state, and local employment laws and regulations and recommends best practices. Reviews policies and practices to maintain compliance.
- Responds promptly to human resource issues such as employee inquiries, complaints, harassment allegations, discrimination concerns, or union grievances.
- Assists payroll administration responsibilities as directed.
- Maintains a working relationship with union representatives and adheres to terms of collective bargaining agreement by monitoring day-to-day implementation of policies concerning wages, hours and working conditions.
- Assists department director and represents management in investigating, answering, and settling any union grievances, by arranging and scheduling meetings between union stewards, supervisors, and management.
- Maintains Human Resource department records. Always handles confidential and sensitive information in a professional manner.
- Conducts employee exit interviews and analyzes data and makes recommendations to zoo management for action and improvement.
- Provides the People & Culture team with support and assistance as required on a variety of projects and initiatives.
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
- Other duties as assigned.
QUALIFICATIONS
- Bachelor’s degree in Human Resources from an accredited college or university; and three (3) or more years’ of human resources experience; or equivalent combination of education and experience.
- Three (3) or more years’ experience with employee and labor relations.
- Knowledge of federal and state employment laws.
- Excellent verbal and written communication skills.
- Excellent interpersonal, negotiation, and conflict resolution skills.
- Excellent organizational skills with attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to prioritize tasks and delegate when appropriate.
- Strong analytical and problem solving skills.
- Ability to act with integrity, professionalism, and confidentiality.
- Proficient use of computer and Microsoft Office.
- Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems.
- Previous payroll experience preferred.
- SHRM-CP or PHR preferred.
- Ability and willingness to learn other software programs as necessary.
- Ability to work independently and with a team.
A criminal background check will be required of the selected applicant.
Application Directions: Applications are accepted online through our Jobs Page at zoo.org/jobs; no other forms of application will be accepted. Resume and cover letter are required.
Application Deadline: Applications will be accepted until all positions are filled.
Woodland Park Zoo is an equal opportunity employer, dedicated to a policy of non-discrimination in application and employment for any reason, including race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, disability or medical status including genetic information, and/or veteran’s status.
Woodland Park Zoo is committed to providing access and reasonable accommodation in all of its services. If you need accommodation in the application or interview process, please contact our recruiting team at careers@zoo.org.
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