Assistant Community Manager Job Responsibilities
Your management responsibilities include but are not limited to:
• Providing general and functional support to the Community Manager and
Leasing team. Acting as representative for the Community Manager in an
absence as dictated by Regional Manager.
• Over-seeing one or more team members while fostering a positive,
supportive and productive work environment.
• Recruit, train and motivate the onsite team, to ensure employee retention.
• Ensure all community goals are being met including but not limited to;
occupancy, resident retention, marketing audits, budgeted income and
expenses, renovations, capital projects, renovations and deferred
maintenance.
• Work to exceed revenue goals with guidance from the Community
Manager.
• Maintain the delinquency and bad debt recovery as dictated by the
community goals set forth by the ownership group.
• Must be proactive in finding and correcting issues within the team and the
community.
• Ability to receive criticism in a professional and constructive manner.
• Must be flexible when needed and contribute to a positive and supportive
team environment.
• Pre-employment background and drug testing may be required.
Your operational responsibilities include but are not limited to:
• Monitor community daily to ensure all areas are up to par. These areas
include, parking lots, mailbox, model units, common area amenities and
Leasing Offices.
• Ensure income is being collected and posted in a timely manner and in
accordance to lease agreements and company policy. Make sure past due
collections and rents are being processed.
• Complete reporting by expected deadlines and as requested by the
Community Manager and/or Corporate team.
• Process all invoices, rent demand letters, small balance letters, lease
renewals, final account statements and any other processes as dictated by
your Supervisor.
• Complete weekly, monthly, quarterly and yearly inspections and audits as
dictated by Community Manager.
• Complete marketing requirements as dictated by company policy and
notify Supervisors of any upcoming marketing opportunities in your
region.
• Assist Leasing team with tours, phone calls, marketing, resident events and
other customer service tasks as necessary.
• Create and distribute community newsletter monthly.
• Maintain marketing sites and ensure up to date information and rates are
being displayed.
• Ensure that all traffic and prospects are being entered into software
properly and reported correctly when requested.
• Maintain a resident retention program in accordance with company lease
renewal goals.
• Ensure that your community is adhering to city and state laws regarding
resident screening, resident relations, general community operations and
marketing standards.
• Ensure all company required training is being completed and Fair Housing
laws are being followed by all team members.
• Keep an accurate and complete market survey according to company
policy and shop competitors at least 1 time yearly to collect data.
• Assist in training when necessary or requested by Community Manager.
• Review and approve all applicant requirements have been met prior to
move in.
• Assist Community Manager in obtaining bids for capital projects and
ensuring that insurance and contact requirements are being met.
• Assist Community Manager in review of quarterly financials and budget
preparation.
• Conduct vacant ready walks on all units marked ‘ready for move in' prior
to showing to prospective residents.
• Make sure that all resident/renewal follow-up procedures are being met in
accordance to company policy.
• Work with onsite team to minimize turn and renovation time.
• Make sure all community software is being utilized proficiently as dictated
by company policy and guidelines.
*** Job descriptions are generalized and are subject to alteration by Supervisor at any
time during employment. Please contact your Hiring Manager or Supervisor with any
questions or concerns. Must be available to work weekends if required.
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