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Title

Guest Services Staff -- Year Round 

Description

Job Purpose

This position fulfills a variety of roles within a busy ice rink with a primary focus on offering excellent customer service.

Duties and Responsibilities

  • Practice excellent customer service

  • Greet all guests promptly and politely

  • Ability to give guests proper directions to the facility within local surrounding area

  • Communicate clearly and professionally with guests and staff

  • Execute policies and procedures professionally and accurately

  • Accurately handle cash and register transactions

  • Process transactions for purchases and rentals

  • Responsible for alerting managers on any discrepancies with the cash register

  • Pass out skates to guests

  • Return skates to skate racks

  • Disinfect skates

  • Clean/wipe down skates upon return

  • Use skate sharpening equipment to sharpen skates

  • Daily cleaning tasks within department

  • Required to attend all training sessions and staff meetings

  • Maintain a clean and safe facility

  • Required to be ready to work immediately at time of scheduled shift

  • Assist customers with equipment

  • Any other duties as assigned

 

 
Position Requirements

Qualifications

  • Must be available to work evenings, weekends, and holidays
  • Must be at least 16 years of age
  • Excellent customer service experience
  • Cash handling experience preferred

Working Conditions

Work is performed in several settings including a standard office environment at a recreational facility. Work may be performed both indoors and outdoors. Standard office equipment to be used includes computers, fax and copy machines, and telephones.

Physical Requirements

This position can involve sitting, standing, walking, running, stooping, lifting, carrying, pushing, and pulling.

 
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Part-Time  
Location Ice Skate USA  
Req Number GUE-20-00001  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Tags  

This position is currently accepting applications.

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