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Blended Case Manager 

  • Blended Case Management is an outreach program. Blended Case Managers are expected to manage 30 consumers on his/her caseload. Blended Case Managers are responsible for meeting the consumer in their homes, the community or in the Community Guidance Center office. Blended Case Managers will work flexible schedules in order to meet their consumers. Blended Case Managers will follow regulation guidelines and meet consumers based on the level of care of the consumer. (ICM level- requires bi-weekly meetings. RC level- requires monthly meetings.)
  • Blended Case Managers will be responsible for writing and implementing goals within a service plan, in cooperation with the consumer. The Service Plan goals will be based on consumer’s strengths and needs as identified thru the Case Managers assessments promoting growth and change.
  • BCM’s are responsible for implementing the following activities with their consumers:
    • Assessment and Service Planning- assisting the consumer understand their present life situation. Developing goals and objectives, with the consumer, to assist the consumer to live an integral part of the community.
    • Linking with Services and Gaining Access to Services-Assisting the consumer to locate and obtain services specified in the service plan. Meeting the consumer, where the service or assistance is needed.
    • Monitoring Service Delivery-Review of services in which the consumer is involved.
    • Problem Resolution-Assist the consumer to address problems with services they encounter. Advocate for the consumer if needed.
    • Informal Support Network Building- Contact with consumer’s family, assist with family involvement with the consumer’s permission.
    • Use of Community Resources- assisting the consumer in identifying and accessing resources and assessment of their ability to use the resources through social responsibility.
  • Documentation:
    • Case Managers are expected to: have a thorough knowledge of required paperwork expectations and complete paperwork requirements in a timely manner.
    • Review and abide by all Community Guidance Policies and procedures pertaining to documentation.
    • Complete all paperwork requirements of the department, agency, county and state authorities in a timely manner.
    • Maintain awareness of all federal, state and agency policies and regulations regarding case management as well as clinical services and perform accordingly.
    • Follow appropriate fiscal requirements related to services.
  • Training and Supervision:
    • All Case Managers will be socially responsible to complete the WPIC Basic Case Management/ Resource Coordination and Children’s Case Management/Resource Coordination Training within the first two weeks of hire and will be responsible to complete the training every two years.
    • Attend group supervision bi-weekly.
    • Attend a scheduled face to face supervision with the Director/Supervisor openly communicating any issues.
    • Consistently demonstrate the interpersonal skills necessary to deal effectively with others using emotional intelligence.
  • Crisis Prevention/Intervention: The case manager serves as the primary contact and personal support in a crisis situation. All Case Management Staff are responsible for providing 24/7 on call services to our consumers. Coordination with other staff members and treatment team members.
  • Blended Case Managers are responsible for producing the established minimum units for productivity monthly. Case Managers will openly communicate barriers that they encounter with the Director/Supervisor.
  • Adhere to seven recognized Sanctuary commitments which includes social responsibility, social learning, non-violence, open communication, democracy, emotional intelligence, growth and change.
Position Requirements
  • Bachelor’s degree with major course work in sociology, social work, psychology, gerontology, anthropology, criminology, theology, nursing, counseling, or education or a registered nurse. or
    • High school diploma and five years of related mental health direct care experience in social work, case management, nursing, and childcare.
  • Act 33 & 34 Clearances and FBI Clearance and Act 31 Mandated Reporter Training
  • Computer skills
  • The ability to work at a desk for intermittent periods of time
  • Command of the English language to speak, understand, write
  • Good public speaking skills for small and large groups
  • Solid organizational skills and time-management skills
  • The ability to tolerate a stress level that may be moderate to high in dealing with demands of work requirements and crisis situations with consumers
  • Ability to think clearly during times of crisis and define safety plans with staff and/or consumers
  • Must demonstrate emotional intelligence when dealing with conflict between staff and/or consumers. Must be able to negotiate, navigate, and coordinate the multiple services involved in Referrals and consumer cases
  • Must have and maintain a valid driver’s license and vehicle to attend consumer/agency appointments outside the office.
  • Must maintain automotive insurance coverage limits as per the Community Guidance Center Policy, and a copy of coverage verification must be provided to the Community Guidance Center upon each policy renewal.
  • Must be able to use a fax, cell phone, keyboard, automobile, iPad
Full-Time/Part-Time Full-Time  
Travel Required Yes  
Exempt/Non-Exempt Non-Exempt  
Location Community Guidance Center-Dubois  
About the Organization Come work for an organization where every day is an opportunity to help your community! Our full-time positions all offer full medical, dental, and vision benefits at no cost to the employee for individual coverage. We also have a competitive 403B you can start contributing to right away!

Community Guidance Center is a private, non-profit mental and behavioral health center with offices in Indiana, DuBois, Punxsutawney, Clearfield, Northern Cambria and Clarion, Pennsylvania. We provide a wide range of therapeutic and rehabilitative services and resources to all members of these communities.

Community Guidance Center is a Sanctuary Institute certified organization for trauma-informed care. The Sanctuary Model® is a "...theory-based, trauma-informed, trauma-responsive, evidence-supported, whole culture approach that has a clear and structured methodology for creating or changing an organizational culture." As one of the few Sanctuary-certified mental and behavioral health providers in our region, we look forward to continuing to provide a welcoming, caring, safe, positive and enriching environment for our consumers, our family of employees and the communities we serve.
EOE Statement We are an Equal Employment Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state, or local law, including but not limited to: race, color, sex, age, disability, religion, citizenship, national origin, ancestry, military status or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics and genetic information.  

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