Responsible for providing first line Employee Assistance Program (EAP) support to assigned clients or members in a professional and confidential manner while adhering to corporate and departmental policies and procedures. Respond to incoming calls from members or clients regarding employee assistance program inquiries ensuring to place the highest priority on clinical care. Complete the intake process for each member case ensuring to collect necessary information in a confidential manner.
Provide assessment and referral or short-term problem resolution and referral for members ensuring to follow the case through resolution. As required, provide crisis stabilization to ensure the quick resolution of the client or member's case. Continually assess members for risk issues and create safety plans ensuring to minimize risk. Based on department need, provide Employee Assistance Program (EAP) support to assigned clients which includes obtaining internal approval or contract review to ensure service is within scope of service. Interface with client contacts (e.g., external supervisors, managers, human resources) regarding the benefits of products or services offered. Track and follow up with assigned EAP cases ensuring to adhere to established Standard Operating Procedures (SOP).