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Title

Night Hotel Manager 

Position Night Hotel Manager  
Location Edgewood Tahoe  
About the Organization Just steps from majestic Lake Tahoe, Edgewood Tahoe offers an award-winning experience with a LEED silver certified mountain lodge, tranquil spa, and award-winning 18-hole championship golf course-along with a wide array of dining, shopping, and outdoor activity options-Edgewood Tahoe is the premier all-encompassing lakeside resort experience in the Sierra Nevada. We are currently seeking individuals excited to explore the endless opportunities within our Edgewood Family.  
Description

Position Summary:

As the Night Manager you oversee all aspects of the overnight operation, reporting to the Director of Hotel Operations. Departments with overnight representation include Front Office, Housekeeping/EVS, Guest Services/ Valet, Culinary, In-Room Dining, Engineering and Security. The ideal candidate will have several years of front office management experience, has strong interpersonal and leadership skills, can operate in a self-sufficient manner, and enjoys the overnight shift. The most important characteristic of our team is that we love inspiring lasting memories for our guests. In this position you exhibit excellence in your commitment to our guests. Reimagine luxury hospitality with us. 

Essential Functions:

  • Monitor overnight staff activities to assure that service and cleaning standards are met, staff is being supported and guest needs are being met.
  • Resolve guest concerns from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
  • Assist Front Office with Audit coverage as needed, reviewing arrivals, departures and billing requirements. Review daily arrivals to ensure handling of Special Attention Guests etc.
  • Support security in any hotel emergency or safety situation as well as matters related to the safety and well being of hotel guests and Team Members.
  • Check guests in and out, run daily reports and block rooms for arriving guests.
  • Manage EVS overnight cleaning projects ensuring cleanliness of public areas.
  • Communicate with all overnight Team Members and brief their department managers as needed.
  • Show Initiative, Problem Solving, Staff Training, Team Leading.
  • Ensure that team members are well presented (uniforms, personal hygiene etc), and punctual.
  • Ensure team members have current knowledge of hotel products, services, facilities and events.
  • Have good knowledge of all systems and standard operating procedures.
 
Position Requirements

Qualifications / Special Skills:

  • Must have a minimum of 2-3 years’ work experience as an Assistant Manager in hotel operations or comparable experience.
  • Preferred experience in a luxury hotel in Front Office.
  • Knowledge of hotel PMS System is required.
  • Well-developed communication and guest relations skills.
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure. ?
  • Solid working computer skills and knowledge including but not limited to Springer Miller, Opera PMS.
  • Excellent communication and problem-solving skills
  • Strong leadership skills
  • Reading, writing and oral proficiency in English.
  • Available to work varied shifts when needed, including weekends, holidays, and nights.

What Makes a Successful Edgewood Tahoe Team Member (Core Competencies):

  • Ethics, Integrity and Trust
  • Action Orientated
  • Approachability
  • Communication
  • Composure
  • Guest Focus
  • Position Knowledge
  • Professionalism/attitude
  • Teamwork

All Edgewood Team Members are Expected to:

  • Embrace and promote all facets of our vision, mission and values.
  • Exhibit resort knowledge to accurately support and promote all departments, amenities and programming ventures.
  • Strategically balance customer, business, and team member needs.
  • Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.
  • Work with a broad-based constituency and provide excellent service to all internal and external guests.
  • Demonstrate cooperative behavior with colleagues and supervisors.
  • Keep information confidential as directed in the confidentiality agreement.
  • Support and comply with all Edgewood policies, procedures, and standards.
  • Protect Edgewood assets and report all safety concerns to supervisor or Security.
  • Be an ambassador of Edgewood inside and outside of work.
 
Shift -not applicable-  
Exempt/Non-Exempt Exempt  
Full-Time/Part-Time Full-Time  
Category Management  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Email None Specified 

Email None Specified 

Workers Compensation None Specified 

SuperVFlg None Specified 

EEO-4 Job Category None Specified 

supervisorUID None Specified 

This position is currently accepting applications.

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