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Title

Ticket Office Sales Representative (Summer) 

Description

Title / Position: Ticket Office Sales Representative (Summer)

Position type: Seasonal, Full-time & Part-time; Hourly, Non-Exempt

Reports to: Ticket Office Supervisor

Selling summer Mountain Adventure Park tickets is often the first contact we have with our guests and something every guest needs to do while visiting Bromley. These employees provide essential first impressions that set the tone for the remainder of the guest’s stay with us.

Summary: Primary role is to sell tickets to guests while providing a positive guest experience.

Duties and Responsibilities:

  • Help guest select the right product choice for their stay
  • Offer other Bromley products
  • Inform guests of closings, delays and current hazards
  • Knowledgeable of all special deals and programs including coupons
  • Knowledgeable of all comp programs
  • Answer the phone politely and provide accurate Bromley information
  • Balance cash drawer: keep track of payments (cash, credit cards, vouchers, etc.)
  • Responsible for keeping the ticket office clean and organized
  • Function as Guest Service Relations dealing with guest complaints and issues regarding their visit to Bromley
  • Other duties as assigned
 
Position Requirements

Qualifications and Competencies:

  • Ability to keep a balanced cash drawer
  • Ability to handle guest contact on a routine basis
  • Exemplary guest service skills with the ability to use those skills when interacting with internal and external guests at all time
  • Positive, enthusiastic, and flexible attitude
  • Understand Siriusware software a plus
  • Must follow Bromley’s policies on personal appearance
  • Ability to meet deadlines and work in a fast paced environment where business levels are constantly in flux
  • Strong and polite presence both on the phone & in person
  • Able to work weekends and holidays
  • Have reliable transportation
  • 18 years of age or older

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computer, phones, photocopiers, filing cabinets, mail machines, and fax machines. Occasional work outdoors (any time of year) is likely throughout the base of operations.

Physical Demands:

This is largely a sedentary role working indoors using computers and phones for extended periods; however, some movement and work around the entire resort is necessary.

Additional:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 
Full-Time/Part-Time Full-Time and/or Part-Time  
Position Ticket Office Sales Representative  
Open Date 5/3/2022  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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