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Title

IT Service Desk Analyst Temp to Hire 

Category Information Technology  
Description

Position Summary:

The Service Desk Analyst is responsible for both technical, and administrative duties.  Responding in person, via phone, or electronically to inquiries and requests for assistance with the organization's information systems. Will manage the service desk ticket queue, allocating tickets to the appropriate person(s).  This person will also be responsible for the inventorying and asset tagging of IT equipment.  This position will also assists with, maintaining departmental and user documentation.  This position reports to the Information Technology Support Manager.

 

Essential Job Functions:

  • 70%     Uses technical expertise & understanding of business needs to evaluate and resolve IT service desk tickets, meeting specific Service Level Agreements.  Assists in maintaining the onsite storage facility
  • 20%     Receive, Inventory, and asset tag IT equipment Prepares, stores and applies images for all models of computers in active inventory.
  • 10%     Prepares and maintains end-user documentation.

Non-Essential Job Functions:

  • Attend staff meetings
  • Assist in maintaining the onsite storage facility

Qualifications:

  • Strong organization skills
  • Strong written and verbal skills
  • High School Diploma, GED or equivalent
  • 1 year of Information Technology experience
  • Intermediate MS Office Suite skills

 

 
Position Requirements

Minimum Qualifications:

  • Strong Attention to Detail
  • Strong organization skills
  • Excellent written and verbal skills
  • High School Diploma, GED or equivalent
  • Intermediate MS Office Suite skills

 

Equipment Used:

  • PC/Laptop - 55%
  • Telephone - 35%
  • Barcode scanner - 5%
  • Printer/Copier – 5%

 

Essential physical requirements:

  • Ability to lift 50lbs.
  • Must possess the visual acuity to develop written correspondence and determine accuracy, neatness and thoroughness of the work assigned.
  • Must be able to physically perform the basic life operational functions of talking, hearing, sitting for long periods of time and performing repetitive motions, such as using a computer.

Must be able to speak English fluently and audibly, write legibly and communicate within the chain of command, with external providers and customers, and with donors

 
Full-Time/Part-Time Full-Time  
Shift Days  
Position IT Service Desk Analyst Temp  
Division Administration  
Exempt/Non-Exempt Non-Exempt  
Location Administration Raleigh  
About the Organization Easterseals UCP has been part of the fabric of North Carolina and Virginia for 75 years. We started in counties all over NC and VA filling gaps and addressing the needs of children and adults with disabilities. Our legacy organizations Easterseals NC, United Cerebral Palsy NC, and Easterseals Virginia joined forces as Easterseals UCP to intentionally work side-by-side with more than 20,000 individuals and their families, providing the broad network of services and support they need to achieve better days. Today we are affiliated with both Easterseals, Inc. and United Cerebral Palsy Inc.

Our mission is to create opportunities, promote individual choice, and change the lives of children and adults with disabilities by maximizing their individual potential to live, learn, work and play in their communities.
 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
SuperVFlg None Specified 

HoursPerWk None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://EasterSealsUCP.appone.com



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