Equal parts wizard, action hero, and a friendly neighbor, the Support Technician Tier 3 works directly with internal & external Customers to help them effectively run Orchestrated business management software by answering their burning questions/needs. As a senior member within the team, the Tier 3 Support Technician must be willing and able to troubleshoot complex problems, engage with fellow team members on escalated tickets and work directly with our largest customers, all while meeting ticket SLAs. This role involves handling escalated tickets, hosting internal training sessions, and continuously improving team operations. The role of a Support Technician Tier 3 requires diligence in problem-solving to adapt to a variety of knowledge levels.
This position is currently accepting applications.