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Title

Reservation Sales Agent 

Position Reservation Sales Agent  
Location Edgewood Tahoe  
About the Organization Just steps from majestic Lake Tahoe, Edgewood Tahoe offers an award-winning experience with a LEED silver certified mountain lodge, tranquil spa, and award-winning 18-hole championship golf course-along with a wide array of dining, shopping, and outdoor activity options-Edgewood Tahoe is the premier all-encompassing lakeside resort experience in the Sierra Nevada. We are currently seeking individuals excited to explore the endless opportunities within our Edgewood Family.  
Description

Position Summary:

As a Reservations Sales Agent at Edgewood Tahoe, you play a leading role in generating revenue for the lodge. You must be able to follow a sell strategy as determined by revenue management, listen to and communicate effectively with a wide range of guests, sell the experience, and input detailed information in the PMS/Navis systems accurately and efficiently. You assist a guest in creating an engaging memorable experience at the resort by offering and providing information on all amenities available to them. The most important characteristic of our team is that we love inspiring lasting memories for our guests. In this position you exhibit excellence in your commitment to our guests. Reimagine luxury hospitality with us.

Essential Functions:

  • Emanate our Mission-Lake Tahoe’s premier lakefront resort providing a world-class guest experience that inspires lasting memories.
  • Respond to and process all incoming reservations and correspondences from various sources including but not limited to phone, email, OTAs, central reservation systems referrals, and hotel departments.
  • Arrange hotel services as requested by guests including dining, excursions, golf tee times, spa services.
  • Prepare letters of confirmation and itineraries for reservations.
  • Properly follow the sequence of inputting the reservation as defined in the department SOP’s.
  • Properly classifies all reservations as it relates to market codes, market segments, source codes, and other relevant business code as defined in the department SOP’s.
  • Follow the sell strategy as determined by management.
  • Process all cancellations and reservation modifications.
  • Stay up to date on inventory availability as well as the selling status, rates, and benefits of all package plans.
  • Understand the hotel's policy on guaranteed reservations and no-shows.
  • Familiarity with areas of interest to assist guests in planning their Lake Tahoe experience.
  • Process and monitor advance deposits on reservations.
  • Prepare expected arrival list for front office use.
  • Other duties as assigned. Responsibilities and activities may change at any time with or without notice.
 
Position Requirements

Qualifications / Special Skills:

  • Reservations sales experience or prior work experience in a professional office environment preferred.
  • Experience in luxury guest service environment.
  • Excellent phone skills, ability to multitask and have a passion for service and hospitality.
  • Proficient with computer systems.
  • Available to work varied shifts when needed, including weekends, holidays, and nights.

What Makes a Successful Edgewood Tahoe Team Member (Core Competencies):

  • Ethics, Integrity and Trust
  • Action Orientated
  • Approachability
  • Communication
  • Composure
  • Guest Focus
  • Position Knowledge
  • Professionalism/attitude
  • Teamwork

All Edgewood Team Members are Expected to:

  • Embrace and promote all facets of our vision, mission and values.
  • Exhibit resort knowledge to accurately support and promote all departments, amenities and programming ventures.
  • Strategically balance customer, business, and team member needs.
  • Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.
  • Work with a broad-based constituency and provide excellent service to all internal and external guests.
  • Demonstrate cooperative behavior with colleagues and supervisors.
  • Keep information confidential as directed in the confidentiality agreement.
  • Support and comply with all Edgewood policies, procedures, and standards.
  • Protect Edgewood assets and report all safety concerns to supervisor or Security.
  • Be an ambassador of Edgewood inside and outside of work.
 
Shift -not applicable-  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Category Hospitality  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Email None Specified 

Email None Specified 

Workers Compensation None Specified 

SuperVFlg None Specified 

EEO-4 Job Category None Specified 

supervisorUID None Specified 

This position is currently accepting applications.

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