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Title

Bell Attendant - C 

Position Bell Attendant  
Location Edgewood Tahoe  
About the Organization Just steps from majestic Lake Tahoe, Edgewood Tahoe offers an award-winning experience with a LEED silver certified mountain lodge, tranquil spa, and award-winning 18-hole championship golf course-along with a wide array of dining, shopping, and outdoor activity options-Edgewood Tahoe is the premier all-encompassing lakeside resort experience in the Sierra Nevada. We are currently seeking individuals excited to explore the endless opportunities within our Edgewood Family.  
Description

Position Summary:

As a Bell Attendant at Edgewood Tahoe, you greet and welcome all guest to our luxury hotel and resort along with assisting guests with their luggage on arrival and departure. You are also responsible to collect and distribute any deliveries. The most important characteristic of our team is that we love inspiring lasting memories for our guests. In this position you exhibit excellence in your commitment to our guests. Reimagine luxury hospitality with us.

Essential Functions:

  • Ensure that all guests have a comfortable stay at the lodge.
  • Establish a good relationship with all guests.
  • Upon arrival of guests, welcomes them (By name) and assists them with any luggage requests,
  • Ensure delivery of guest luggage in an efficient and timely manner.
  • Make sure all Dry Cleaning goes out on time, and when it returns deliver to guest in a timely manner.
  • Assist guests with luggage from their vehicle to the front desk, introduce guest by name to Hotel Agent
  • Escort guests around the great room, then to guest room, placing luggage in room assigned by front desk.
  • Deliver packages and flowers to guest's rooms and other offices.
  • Ensure the efficient delivery and collection of group luggage.
  • Assist departing guest’s luggage from the room to the lobby, then into a car or taxi after confirming with the guest. (Using guest name, and offer a sincere farewell, offer any directions)
  • Respond to guest requests and questions providing a knowledgeable, efficient and helpful information service.
  • To provide an efficient luggage storage, delivery and collection service.
  • Follow all Forbes Service standards each shift (guest name, welcoming, knowledge of property)
  • Other duties as assigned. Responsibilities and activities may change at any time with or without notice.
 
Position Requirements

Qualifications / Special Skills:

  • Previous experience in hospitality would be preferred and commitment to delivering a high level of guest service.
  • The ideal candidate is a highly motivated professional.
  • Proficiency in English.
  • Excellent communication skills.
  • This position will require availability to work varied shifts including weekends, evenings, and holidays.

What Makes a Successful Edgewood Tahoe Team Member (Core Competencies):

  • Ethics, Integrity and Trust
  • Action Orientated
  • Approachability
  • Communication
  • Composure
  • Guest Focus
  • Position Knowledge
  • Professionalism/attitude
  • Teamwork

All Edgewood Team Members are Expected to:

  • Embrace and promote all facets of our vision, mission and values.
  • Exhibit resort knowledge to accurately support and promote all departments, amenities and programming ventures.
  • Strategically balance customer, business, and team member needs.
  • Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.
  • Work with a broad-based constituency and provide excellent service to all internal and external guests.
  • Demonstrate cooperative behavior with colleagues and supervisors.
  • Keep information confidential as directed in the confidentiality agreement.
  • Support and comply with all Edgewood policies, procedures, and standards.
  • Protect Edgewood assets and report all safety concerns to supervisor or Security.
  • Be an ambassador of Edgewood inside and outside of work.
 
Shift -not applicable-  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Category Hospitality  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Email None Specified 

Email None Specified 

Workers Compensation None Specified 

SuperVFlg None Specified 

EEO-4 Job Category None Specified 

supervisorUID None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://EdgewoodCompanies.appone.com



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