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Title

Marina Office Manager 

Position Office Manager for Landings Marinas  
Description

Summary

This position is responsible for overall office activities and provides administrative and customer service support for two marinas located in The Landings on Skidaway Island. This includes answering phones, greeting and assisting customers, responding to and assisting with resolving customer issues and/or complaints, maintaining logs and records, and ordering and maintaining inventory for Landings Harbor Dock Store.

Organizational Relationships

The Marina Office Manager reports directly to the Marinas Director. Works regularly with other department and TLA team members. Has frequent interaction with Landings residents, boaters, store customers, employees, and vendors.

Duties and Responsibilities

  1. Answers telephone and greets visitors, providing information, assistance and problem resolution.
  2. Executes sales transactions for store customers and boaters using a Point of Sales system.
  3. Handles all department accounting functions to meet financial objectives and to ensure accurate recordkeeping and assists in creating and monitoring budgets.
  4. Processes and prepares department purchase orders and invoices to ensure proper submittal.
  5. Monitors and manages store inventory and purchases items for store and Marina supplies.
  6. Prepares documentation for capital and reserve projects for approval and execution.
  7. Maintains stock of consumable items, marina supplies, and Landings Harbor Marina store inventory.
  8. Track and manage vessel inventory at both marina facilities (dry rack storage, wet slip rental, kayak storage, and Jet Ski racks).
  9. Performs and supports employees and department personnel with administrative tasks such as meeting management, timekeeping, leave requests, and document/presentation preparation.
  10. Prepares and processes department purchase orders and invoices to ensure proper submittal.
  11. Maintains and updates the department's standard operating procedures regularly to ensure accuracy.
  12. Writes and distributes weekly department report.
  13. Performs monthly inventory of Marina Store items.
 
About the Organization The Landings, Savannah's premier residential community, is a world-class destination with the feel of a small town. Proudly serving as its property owner's association, The Landings Association is dedicated to providing residents and their visitors the unparalleled quality and customer service they expect and deserve. Our success IS customer satisfaction, and we want employees who will deliver it.

Our mission is to "Lead Our Community to Excellence Through Continuous Improvement". Our Values guide us in all we do and drive us to continually improve and grow both as a team and as individuals. For more information about our Employee Vision and Values, visit www.landings.org/careers

TLA offers a strong benefits package that includes:
• Health Insurance, Dental, Vision
• Option for supplemental insurances, such as cancer and accident coverage
• Paid Time Off for both Full-time and Part-time employees, with accrual beginning immediately upon hire
• Life Insurance equal to one year's salary with option to purchase more
• Short-Term and Long-Term Disability Insurance
• 401K with employer match and discretionary contribution, totaling up to 10% of salary
• Personal Incentive Program with annual bonus potential
• Personal Development through classes and seminars
• Engagement and volunteer opportunities through employee committees
 
Position Requirements

Key Knowledge, Skills, Abilities and Behavioral Characteristics Needed

  • Strong customer service orientation with a demonstrated ability to interact with residents and other customers with a high degree of tact, courtesy, and friendliness.
  • Excellent judgment, with strong critical thinking skills and the ability to anticipate and address potential problems and issues.
  • Ability to constructively handle conflict, remaining calm under pressure and demonstrating patience with angry, upset, or confused people.
  • Ability to project a positive, professional image of The Landings Association that inspires confidence in the organization.
  • Ability to learn and understand all functions of the Marina.
  • High degree of initiative with ability to work independently and resolve routine matters.
  • Highly organized, with flexibility to re-prioritize appropriately as needed.
  • Strong critical thinking skills, with ability to solve problems and effectively resolve conflicts.

Minimum Qualifications Needed

  • At least three years of experience in a busy office with high call volume.
  • Strong knowledge of office machines, methods, and processes.
  • A valid driver’s license with insurability at normal risk rates.
  • High school diploma or equivalent, with a college degree preferred.
  • Excellent computer skills with ability to learn other computer software quickly, including a Point of Sales (POS) system. Proficiency in Microsoft Office products, particularly Word, Excel, and PowerPoint.

 
Shift Days  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Category Marina  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://THELANDINGSASSOCIATION.appone.com




 


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