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Agency Systems Management Supervisor 

About the Organization Since 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. LERETA is an industry leader with an enormous focus on technology, innovation, and commitment to service excellence.  
Open Date 6/15/2020  
Position Agency Systems Management Supervisor  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Category Tax&Flood  
Location Remote  
Req Number TAX-20-00101  

Summary Objective

Successfully lead the Agency Systems Management team in accordance with the company’s objectives. Oversees all aspects of the acquisition, analysis, and quality assurance of standardized data entry of property tax data for the entire US. Furthers LERETA’s professional reputation as a leader in the tax service industry by ensuring accurate acquisition, assignment and maintenance of agency information to facilitate each contract under service in accordance with report processing priorities. Will ensure consistency with LERETA, clients and agencies needs to provide timely and accurate feedback and reporting of results to team and management. This position will establish and maintain high quality relationships between LERETA and the taxing jurisdictions and agencies and be knowledgeable on each agency’s specific requirements as well as LERETA’s departmental processes.

Essential Functions

Agency Systems Management:

  • Ensures compliance with established internal control procedures by examining agency records, reports and operating procedures.
  • Prepares audit reports by documenting audit tests and findings.
  • Communicates audit findings with auditees by preparing final reports.
  • Evaluates adequacy of internal control systems by completing audit questionnaires.
  • Maintains internal control systems by updating audit programs and questionnaires
  • Recommends new policies and procedures based on findings.
  • Prepares special audit control reports by collecting, analyzing and summarizing operating information and trends.
  • Complies with all security requirements by reading and adhering to all LERETA policies.
  • Reviews agency trending to identify processing gaps and recommend business improvement solutions.
  • Maintains a current knowledge of State and Local Mortgage tax requirements.
  • Organizes and prioritizes to ensure timely completion of daily assigned tasks.
  • Performs other miscellaneous tasks, as assigned by Management.


  • Communicates with all Business Units and work with various resources to review history and business requirements. Provide feedback to all Business Units as needed.
  • Maintains performance standard for quality and productivity required for this position.
  • Assists in the development of procedures and/or processing.

Strategic Support

  • Confers with and provide assistance to other LERETA employees.
  • Participates in formulating and administering company policies and develop long range goals and objectives.
  • Supports, leads, and provides updates for other strategic and operational projects as assigned by Management.

Core Competencies

  • Thorough understanding and experience in loan service and escrow processing procedures.
  • Working knowledge of multiple loan servicing systems, including MSP, Fiserv, FICS, etc.
  • Proficiency and experience in tax service and loan service operations.
  • Excellent MS Excel skills.
  • Excellent analytical and problem-solving skills.
  • Understanding of tax collection processes and terminology.
  • Excellent oral and written communication skills.
  • Adeptness in planning, organizing and completing activities and responsibilities.
  • A commitment to responsiveness and resourcefulness in assisting customers.
  • Professionalism in representing the company among customers and taxing authorities.


Position Requirements


  • Bachelor’s Degree in Business, Finance or related discipline.
  • 7 years experience in mortgage servicing industry.
  • Leadership experience with at least 3 direct reports and/or 10 indirect staff.


  • 10 years experience in mortgage servicing industry, specifically in escrow administration, tax, loan servicing.
  • Leadership experience with at least 5 direct reports and/or 15 indirect staff.
EOE Statement We are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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