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Title

Field Service Technician 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, gender identity or sexual orientation, creed, sex, disability, marital status, citizenship status, protected veteran status or any other characteristic protected by law.
 
About the Organization Headquartered in Solon, Ohio, HDT Global is the industry leader in engineering, designing and manufacturing leading-edge military expeditionary products, rugged industrial/commercial products, and products for medical rehabilitation. Our product lines include shelters, heaters, environmental control units (ECUs), power generators, chemical/biological/radiological/nuclear (CBRN) air filtration and collective protection systems, military vehicles, perimeter protection systems, and robotics including manipulator arms, vehicles, and healthcare solutions.


Additionally, HDT’s success and longevity is based on the full range of engineering services we offer, including design, analysis, testing, validation, training, and installation. These services provide the foundation of our innovation, providing ongoing research and development.

 
Full-Time/Part-Time Full-Time  
Location HDT (Geneva, OH)  
Description

SUMMARY:

Responsible for providing technical assistance to HDT customers for fielded systems. Performs physical verification and validation of documentation including, but not limited to technical manuals, logistics information, and engineering documentation. The position requires significant travel, sometimes internationally, on short-notice, and potentially in hostile environments.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Establishes positive rapport with internal and external customers
  • Must be able to accurately diagnose equipment anomalies and prescribe corrective actions
  • Serves the customer by providing support such as replacing parts, disassembling, assembling product units
  • Trains maintenance personnel on specific tasks related to maintaining products
  • Embraces initiatives
  • Supports, communicates, reinforces and defends the mission, values and culture of the organization
  • Adheres to all quality and safety standards
  • Supports other projects and performs duties as assigned
  • Able to travel to customer locations on a moment's notice

SECONDARY DUTIES:

  • Prepare quotes/estimates for service contracts or field service calls
  • May support test lab with special projects or system testing
  • May support IPS with logistics data development and validation
  • Support Quality with warranty assessment and/or root cause corrective action investigations
  • Provide recommendations to improve HDT equipment

 
Position Requirements

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty and responsibility listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

  • Associates Degree and relevant military experience preferred; refrigeration certified or be able to obtain refrigeration certification

WORK EXPERIENCE:

  • Two years of experience with ground support equipment and like systems
  • Experience working in an industrial environment and be comfortable with the shop/laboratory and equipment (meters)
  • Experience using refrigeration tools and equipment (manifold gage set, recovery unit, evacuation gear, torches for brazing)
  • Experience with electrical troubleshooting (checking energized circuits, checking electrical short circuits, checking motor windings, resistance vs continuity tests)
  • Experience in troubleshooting, repair, and use of computerized or automated test equipment

OTHER JOB RELATES SKILLS & ABILITIES:

  • Able to interpret system operation from electrical and/or refrigeration schematics, flow diagrams and/or wiring diagrams
  • Fundamental understanding of diesel engine/generator operation and troubleshooting
  • Technical expertise with various HDT equipment
  • Must have knowledge and experience in industrial (EHS) safety (ARC flash, LOTO, PPE)
  • Capable of creating formal reports, manuals, emails, briefings, and making updates to each
  • Updates field service logs (Salesforce) and other documentation
  • Possesses strong interpersonal skills and the ability to work with customers, vendors, employees and managers at all levels within the company
  • Able to work independently on a weekly basis
  • Ability to stay with an issue through its successful resolution
  • Customer focused and willing to learn and accept the challenges required to service HDT products
  • ISO and quality assurance awareness
  • Possesses strong organizational skills
  • Quality orientation and high attention to detail
  • Possesses strong computer skills with demonstrated proficiency in standard business software packages (e.g., Microsoft Office)
  • Must have valid driver’s license and be able to drive in adverse weather conditions for extended periods of time
  • Must be able to speak, read and understand English

 
Number of Openings 1  

This position is currently not accepting applications.

To search for an open position, please go to http://HDT.appone.com



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