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Front Desk Supervisor - C 

Position Front Desk Supervisor  
Location Edgewood Tahoe  
About the Organization Just steps from majestic Lake Tahoe, Edgewood Tahoe offers an award-winning experience with a LEED silver certified mountain lodge, tranquil spa, and award-winning 18-hole championship golf course-along with a wide array of dining, shopping, and outdoor activity options-Edgewood Tahoe is the premier all-encompassing lakeside resort experience in the Sierra Nevada. We are currently seeking individuals excited to explore the endless opportunities within our Edgewood Family.  

Position Summary:

As a Front Desk Supervisor at Edgewood Tahoe, you oversee and supervise guest arrivals and departures. In the absence of the Front Office Manager and Assistant Rooms Manager, this position will take charge of the operations and ensures maximum operating efficiencies of the Front Desk, PBX and Concierge departments. The most important characteristic of our team is that we love inspiring lasting memories for our guests. In this position you exhibit excellence in your commitment to our guests. Reimagine luxury hospitality with us.

Essential Functions:

  • Welcome guests and build rapport throughout their stay by offer personalized, luxury service.
  • Represent the hotel to the guest throughout all stages of the guest's stay.
  • Register guests for accommodations. Accommodate special requests whenever possible.
  • Assist in preregistration and blocking of rooms for reservations.
  • Supervise and motivate the Front Desk and Concierge Teams in order to provide a high standard of service for guests. Address any service gaps through coaching and counselling.
  • Handle any guest recovery to ensure guest satisfaction.
  • Monitor all VIP’s to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. Review their room allocations, amenities and special requests.
  • Ensures that guest documentation and information is available and up-to-date.
  • Ensure the operational process is fluid and the guest service standards and expectations are followed and understood.
  • Verify the guest's method of payment and follow established credit-checking procedures. Thoroughly understand and adhere to proper credit, check- cashing, and cash handling policies and procedures.
  • Understand room status and room status tracking.
  • Be knowledgeable of room locations, types of rooms available, room rates and property information.
  • Coordinate room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
  • Work closely with the housekeeping department in the keeping room status reports up to date and coordinate requests for maintenance and repair work.
  • Process guest check-outs.
  • Use proper telephone etiquette.
  • Promote options and alternatives to guests and offers assistance in making choices including upgrades and other services.
  • Possess a working knowledge of the reservations department. Connect guest with reservations department for same day and future reservations.
  • Follow cancellation procedures.
  • Perform cashier related functions.
  • Use proper mail, package, and message handling procedures.
  • Report any unusual occurrences or requests to the manager or assistant manager.
  • Read and initial the pass-on log and bulletin board daily. Be aware of daily activities and meetings taking place in the hotel.
  • Maintain guest room key storage.
  • Other duties as assigned. Responsibilities and activities may change at any time with or without notice.
Position Requirements

Qualifications / Special Skills:

  • Must have a minimum of 2-3 years work experience in hotel operations.
  • Luxury hotel experience preferred.
  • Knowledge of hotel PMS System
  • Well-developed communication and guest relations skills.
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  • Available to work varied shifts when needed, including weekends, holidays, and nights.

What Makes a Successful Edgewood Tahoe Team Member (Core Competencies):

  • Ethics, Integrity and Trust
  • Action Orientated
  • Approachability
  • Communication
  • Composure
  • Guest Focus
  • Position Knowledge
  • Professionalism/attitude
  • Teamwork

All Edgewood Team Members are Expected to:

  • Embrace and promote all facets of our vision, mission and values.
  • Exhibit resort knowledge to accurately support and promote all departments, amenities and programming ventures.
  • Strategically balance guest, business, and team member needs.
  • Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.
  • Work with a broad-based constituency and provide excellent service to all internal and external guests.
  • Demonstrate cooperative behavior with colleagues and supervisors.
  • Keep information confidential as directed in the confidentiality agreement.
  • Support and comply with all Edgewood policies, procedures, and standards.
  • Protect Edgewood assets and report all safety concerns to supervisor or Security.
  • Be an ambassador of Edgewood inside and outside of work.
Shift -not applicable-  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Category Hospitality  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Email None Specified 

Email None Specified 

Workers Compensation None Specified 

SuperVFlg None Specified 

EEO-4 Job Category None Specified 

supervisorUID None Specified 

This position is currently not accepting applications.

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