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Title

Spa and Salon Supervisor - C 

Position Spa and Salon Supervisor  
Location Edgewood Tahoe  
About the Organization Just steps from majestic Lake Tahoe, Edgewood Tahoe offers an award-winning experience with a LEED silver certified mountain lodge, tranquil spa, and award-winning 18-hole championship golf course-along with a wide array of dining, shopping, and outdoor activity options-Edgewood Tahoe is the premier all-encompassing lakeside resort experience in the Sierra Nevada. We are currently seeking individuals excited to explore the endless opportunities within our Edgewood Family.  
Description

Position Summary:

As a Spa Supervisor at Edgewood Tahoe, you assist the Spa Manager in overseeing all functions of the Spa to ensure a world-class service to all guests. You greet, schedule and provide knowledgeable Spa product information while on-boarding and providing on-going training to the Spa team. It is a high priority that you set a warm and welcoming tone for the guests and team members as well as ensure all cleanliness standards are being met. The most important characteristic of our team is that we love inspiring lasting memories for our guests. In this position you exhibit excellence in your commitment to our guests. Reimagine luxury hospitality with us.

Essential Functions:

  • Apply broad knowledge of salon and spa concepts, practices, and procedures.
  • Understand, execute, train, and lead Team to achieve Forbes service and facility standards.
  • Ability to understand and train upon Forbes standards executing anticipatory service and personalizing service with every guest.
  • Assist with recruiting, hiring, and initial and ongoing training to grow and enhance the spa team.
  • Ability to multitask and efficiently maintain the cleanliness, safety, and organization of spa.
  • Maintain confidential information regarding guests and Team Members.
  • Proactively offer guidance, coaching, and performance feedback for Team Members.
  • Demonstrate ability to resolve guest concerns and ensure the guest is satisfied.
  • Ability to address inappropriate guest behavior as per the hotels standard operating procedures for inappropriate conduct for guests.
  • Assist and maintain organization of inventory system. 
  • Assist with scheduling needs of the spa operation managing labor based on business demand.
  • Assist with payroll functions such as approving hours and reviewing commissions.
  • Observe the skill and performance level of all Team Members while communication with Spa Manager.
  • Accommodate the needs of all aspects of the operation; assist with Spa Receptionist and Spa Attendant duties, such as answering the phone, scheduling, service and retail sales, cleaning and sanitizing the facility, and participating in opening/closing duties when necessary.
  • If supervisor is Licensed Provider: Assist with protocol development and on-going training of team serving as a mentor to all therapists.
  • Provide leadership by leading by example and maintaining positive, professional, and responsible behavior amongst the spa team.
  • Assist in facilitating solution-oriented discussions and fielding spa team’s concerns and suggestions.
  • Will attend one-on-one meetings with spa manager.
  • Maintain accurate and up to date menu knowledge and retail product knowledge
  • Other duties as assigned. Responsibilities and activities may change at any time with or without notice.
 
Position Requirements

Qualifications / Special Skills:

  • Proven experience in a luxury spa environment is advantageous.
  • Two years or more experience preferred in hospitality.
  • Supervisory experience preferred.
  • Commitment to delivering a high level of guest service and ability to lead team to exhibit this same value.
  • Proficiency in English.
  • Strong computer, verbal, and written communication skills.
  • Experience with lodging management systems and spa booking programs.
  • Available to work varied shifts when needed, including weekends, holidays, and nights.

What Makes a Successful Edgewood Tahoe Team Member (Core Competencies):

  • Ethics, Integrity and Trust
  • Action Orientated
  • Approachability
  • Communication
  • Composure
  • Guest Focus
  • Position Knowledge
  • Professionalism/attitude
  • Teamwork

All Edgewood Team Members are Expected to:

  • Embrace and promote all facets of our vision, mission and values.
  • Exhibit resort knowledge to accurately support and promote all departments, amenities and programming ventures.
  • Strategically balance customer, business, and team member needs.
  • Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.
  • Work with a broad-based constituency and provide excellent service to all internal and external guests.
  • Demonstrate cooperative behavior with colleagues and supervisors.
  • Keep information confidential as directed in the confidentiality agreement.
  • Support and comply with all Edgewood policies, procedures, and standards.
  • Protect Edgewood assets and report all safety concerns to supervisor or Security.
  • Be an ambassador of Edgewood inside and outside of work.
 
Shift -not applicable-  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Category Salon and Spa  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Email None Specified 

Email None Specified 

Workers Compensation None Specified 

SuperVFlg None Specified 

EEO-4 Job Category None Specified 

supervisorUID None Specified 

This position is currently accepting applications.

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