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Title

Customer Service Representative - Remote  

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Overview:

We are looking for customer-oriented individuals to join our growing remote team. These individuals must have a commitment to creating a remarkable experience for our customers across our many brands.

Description:
***This position is intended to be a WFH (work from home) position and will move into Meridian, Idaho office post-pandemic**

MUST reside in Meridian/Boise area!!

Customer Service Agents are responsible for delivering excellent customer service and sales support for our online brands. As an ambassador for our brands, the Universal Care Agent will play a key role in shaping the brand experience through direct customer interaction via phone, email and/or live chat. Employees on our remote team must always commit to customer confidentiality and maintain PCI compliance. Training will be done remotely through virtual platforms until post-pandemic.

Full-time, year-round and seasonal positions available.

Agents paid up to $17.50 per hour, management opportunities also available.

Essential Duties:

General Customer Service

Records and verifies names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list

Data entry into CRM system

Educate customer on specific information

Contacts customers to gather market research

Overtime opportunities available to support the needs of business

 
Position Requirements

EDUCATION AND EXPERIENCE:

High school diploma or equivalent

Proficient in computer applications

Minimum 1 year customer service experience

Data entry and typing skills

Knowledge of customer service principles and practices

KEY COMPETENCIES:

Excellent verbal and written communication skills

Listening skills

Problem analysis and problem-solving

Customer service orientation

Organizational skills

Attention to detail

Judgment

Adaptability

Team work

 

 
Full-Time/Part-Time Full-Time  
Position Customer Service Representative  
Location Boise - VG  
About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs.

At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers.

Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.  

This position is currently accepting applications.

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