Share Email Opening Title Customer Service Representative - Remote   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Overview: We are looking for customer-oriented individuals to join our growing remote team. These individuals must have a commitment to creating a remarkable experience for our customers across our many brands. Description: ***This position is intended to be a WFH (work from home) position and will move into Meridian, Idaho office post-pandemic** MUST reside in Meridian/Boise area!! Customer Service Agents are responsible for delivering excellent customer service and sales support for our online brands. As an ambassador for our brands, the Universal Care Agent will play a key role in shaping the brand experience through direct customer interaction via phone, email and/or live chat. Employees on our remote team must always commit to customer confidentiality and maintain PCI compliance. Training will be done remotely through virtual platforms until post-pandemic. Full-time, year-round and seasonal positions available. Agents paid up to $17.50 per hour, management opportunities also available. Essential Duties: General Customer Service Records and verifies names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list Data entry into CRM system Educate customer on specific information Contacts customers to gather market research Overtime opportunities available to support the needs of business   Position Requirements EDUCATION AND EXPERIENCE: High school diploma or equivalent Proficient in computer applications Minimum 1 year customer service experience Data entry and typing skills Knowledge of customer service principles and practices KEY COMPETENCIES: Excellent verbal and written communication skills Listening skills Problem analysis and problem-solving Customer service orientation Organizational skills Attention to detail Judgment Adaptability Team work     Full-Time/Part-Time Full-Time   Rate of Pay $14 - $17.50/Hr   Position Customer Service Representative   Location Boise - VG   About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs. At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers. Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.   This position is currently not accepting applications. To search for an open position, please go to http://GMI.appone.com Follow us

 

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