POSITION SUMMARY: BASIC FUNCTION
The Data Center Technician L2 provides a proficient level of data center knowledge and will be responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, and fire life safety systems.
The Data Center Technician L2 is responsible for the processes that maximize customer uptime in the most cost-effective way. Technicians must ensure that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.
ESSENTIAL DUTIES & RESPONSIBILITIES
Develops creative approaches to keep operational costs to a minimum, improve efficiency, and implement new strategies.
Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.
Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.
Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.
Operates, monitors, maintains, and responds to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Fire Life Safety, and Building Monitoring and Control.
Analyzes systems to ensure best practices for both internal and external customers.
Provides feedback to DCO Engineering on the effectiveness of existing standards and processes.
Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades.
Works with the Data Center Lead Technician to track and complete an aggressive preventive and predictive maintenance program.
Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies and improving overall efficiency, and cost reduction.
Manages systems to avoid unplanned customer-impacting events.
Works with Data Center Lead Technician to determine maintenance requirements for mechanical, electrical, and fire life safety systems.
Performs other duties as assigned.
Regular, predictable attendance is essential for satisfactory performance.
KNOWLEDGE, SKILLS & ABILITIES
Firm and proven understanding, and proficiency, of the mechanical, electrical, and fire life safety systems used in a data center environment including, but not limited to, the following: electrical distribution and layout, Transformers, PLC’s, Generators, Switchgear, UPS systems, STS’, ATS’ PDU’s, Chilled Water Systems, CRAC/CRAH’s, and Pre-Action Sprinkler Systems.
Proficient understanding of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety.
Current knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations).
Well versed in regard to data trending / tracking and analysis with the ability to utilize a PC based integrated critical monitoring systems.
Ability to process Hands and Eye requests as required i.e., Tape Rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal.
Hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:
Chilled Water Systems
Large Centrifugal Chillers
Cooling Towers
Heat Exchangers
Water Treatment Systems
VFD’s and Pumps
HVAC equipment
CRAC/CRAH’s
Humidification Systems
Water heaters
Water/Air filters
BMS and PLC Controls
Emergency Standby Diesel Generator Systems
Fuel/Oil systems,
480/277 and 208/120 electrical generation and distribution
Static UPS Systems
Double Interlock Pre-Action Systems
Excellent communication skills, both written and oral.
Proficient with MS Office Suite (Word, Excel, PowerPoint, Project).
Ability to communicate effectively with customers and internal staff.
Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems.
Ability to learn quickly and address issues as they arise during normal working hours or after hours.
Ability to operate in and promote a rigorous process-driven team environment.
Ability to logically analyze and solve problems.
Ability to effectively multi-task multiple projects.
Ability to operate Hand and Machine Tools (hammer, drill, saw, etc.).
Ability to operate electrical tools such as a multi-meter or infrared camera.
Ability to operate a forklift.
EDUCATION & EXPERIENCE
Associate of Science in Technology degree or equivalent education and/or work experience plus
Minimum of 3 years in a mechanical/electrical position within critical facilities (preferably a data center, hospital, semi-conductor, or power plant)
CPR/First Aid and NFPA70ECertification during employment
Possession of an OSHA approved forklift certification or the ability to obtain one after hire is required
High School Diploma or GED required.
PHYSICAL REQUIREMENTS
Primarily walking, standing, and bending with some sitting.
Ability to communicate effectively with verbal, visual and listening skills
Close visual work on a computer terminal.
Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments.
Ability to lift and carry heavy equipment, up to 50 pounds.
Ability to climb ladders and work on raised platform.
WORK CONDITIONS
Typical data center work environment with varying temperatures and loud noises.
Extensive daily usage of a computer or workstation.
Must work on-site; no telecommuting permitted.
SPECIAL REQUIREMENTS
Must be comfortable working in a high stress, fast paced environment with shifting priorities
Must be able to work on a shift which may require nights, holidays, and some weekends.
Must be willing to be part of the after-hours notification and escalation protocol.
Must wear leather close-toed shoes with a solid rubber sole.
Must possess a current, valid state issued driver’s license
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