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Mortgage Loan Processor 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Description

Job Title: Mortgage Loan Processor

Department: Mortgage Lending

Reports to: Mortgage Operations Manager

FLSA Status: Non-Exempt

Summary: Individuals in the job are responsible for assisting Tropical Financial Credit Union in the achievement of its purpose of guiding members successfully through the financial marketplace. The Mortgage Loan Processor is responsible for processing first mortgage and HE/HELOC Loan files; this includes gathering all of the information necessary to submit the file to underwriting and closing. This individual must have a working knowledge of the requirements as directed by Tropical Financial, government agencies and private investors to process first mortgage and HE/HELOC loan files. Additionally, the responsibilities include the review of the credit file (credit reports, income, tax returns, financial statements, etc.), the review of the appraisal, title, and inspection reports.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Provide service that meets the Service Standards defined by Tropical Financial Credit Union; annual goals are established through the Performance Management Process.
  • Works independently and manages Mortgage pipeline to ensure deadlines and production goals are met as defined in the individual's performance appraisal where applicable.
  • Processes first mortgage applications from the opening of the file to submission for final underwriting ensuring that the file is complete and accurate and that the file complies with the secondary market, government and investor guidelines. Uses analytical ability and judgment to determine the acceptability of the information and documentation.
  • Processes HE/HELOC loan applications from the opening of the file to Closing. Ensures that file meets all TFCU policies and regulatory requirements. Uses analytical ability and judgment to determine the acceptability of the information and documentation.
  • Reviews appraisals, title searches, and insurance coverage to ensure compliance with Tropical Financial, agency and investor requirements
  • Communicates with members and outside companies, as needed, to keep them abreast of the filing process and documentation requirements.
  • After performing an analysis, considering alternatives and assessing the risk of action or nonaction, takes appropriate steps when problems are encountered.
  • Inputs application data required for HMDA reporting submission ensuring that the data is within compliance standards.
  • BSA Compliance: every employee is required to uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within TFCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department.
  • In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and Compliance Departments.
  • This position may be subject to SAFE Act Registration Requirements. Under the SAFE Act requirements, all applicants for employment who will be engaged in and perform duties as a 'residential loan mortgage originator '(as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the Credit Union determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.
Position Requirements

Qualifications: An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum three years or more of experience
  • High school diploma or GED
  • Must be able to work independently and take action as needed to complete the loan files
  • Must be able to decide which program a member will qualify for
  • Must review the acceptability of income and legal documents
  • Working knowledge of agency, government and private investor guidelines and requirements.
  • Working Knowledge of Encompass LOS System for mortgages.
  • Prior first mortgage processing, closing or underwriting experience preferred
  • Knowledge of title insurance, settlement, and appraisals preferred
  • Must be able to effectively maintain a mortgage pipeline and meet turnaround time standards
  • Must be able to adjust to sudden changes in production numbers as dictated by the market
  • Must be able to adapt to market, regulatory, agency and investor requirement changes
  • Must be highly organized and highly analytical
  • Must have a proactive approach to workload
  • Must possess excellent communications skills
  • Ability to handle multiple tasks and priorities
  • Must possess initiative and flexibility

Physical Demands: The physical demands described here are representative of those that must be met by an employee to be a success as they perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to handle or touch. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Location Miramar, FL  
About the Organization Tropical is a not-for-profit, member-owned and member operated financial cooperative, serving South Florida since 1935. We operate a fun, and family-oriented work environment where every employee has the opportunity to learn and grow in their career and move up within the organization. It's an organization that values your contributions and rewards you for your performance. TFCU has proven to be an organization that is dedicated not only to TFCU's success, but the success of its employees and the financial success of our members.  

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