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Customer Accounts Specialist I 


Employee in this position receives moderate supervision from the Customer Accounts Supervisor and Customer Accounts Team Leader.

Operates data entry terminals and software reports, in preparing water, electric, gas, sewer, and refuse billing and all CNS services.  Also maintains customer records.

Checks and investigates accounts for any errors that may be on special report prior to being billed.

Insures that all final bills are verified, sorted and distributed.  The Final Bill process is completed on a weekly basis and each clerk is assigned on a monthly rotating basis.

Handles the various work orders related to the cycle assigned to keep accounts updated.

Responsible for sending out service orders for verification prior to billing cycle.

Receives billing complaints from utility customers.  Handles same and prepares complaint listing for meter verification.

Adds new service customers and closes out any old customers.

Maintains monthly checks and balances with customers set up on budget billing and special contracts.

Assists with Dispatching work orders to service technicians and answer inspection calls.

Communicates with various departments related to customer accounts questions or concerns.

Completes monthly rotated assigned tasks to update special billing reports such as General ledger and Adjustments.

Position Requirements

Must have a high school diploma or G.E.D.  Background in Billing preferred, but not required.

Should have the ability to understand and follow oral and written instructions.

Should have the ability to perform mathematics computations rapidly and accurately.

Must possess good oral/written communication skills.

Must possess the ability to prepare and maintain various reports, as required or assigned.

Should have the ability to communicate with the public using knowledge of billing and service procedures.

Physical/Environmental Requirements Mobility to work in typical office settings using standard office equipment is required. In addition, vision to read printed materials and computer screen and hearing and speech to communicate in person or over the telephone. Must be able to work in a fast pace and team environment.  
Location City of Thomasville  
About the Organization Our Vision

An innovative organization exceeding community expectations.

Our Mission

We create and deliver exceptional service to our community through a culture of safety, courtesy, professionalism and efficiency.

Our Values

We are a diverse group of individuals working together to serve the Community.

We are humble and treat each other the way we want to be treated.

We are honest, fair, and accountable for our actions.

We reward creativity and imagination that improves service.

We are proud of our Community and strive to serve with excellence.


This position is currently accepting applications.

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