POSITION OVERVIEW: Manage and supervise all federal, state, private and institutional financial aid processed through the Financial Aid Offices at the Pierce College Locations. Monitor federal and state regulatory updates, training manuals, audits, institutional reports, professional aid literature, etc. Process financial aid for all enrolled students.
RESPONSIBILITIES: Provide overall direction for interpretation and implementation of federal, state, and institutional policies and ensure that internal processing procedures are developed to meet regulatory guidelines and requirements.
Update and prepare training materials and office procedures in accordance with regulatory changes. Timely completion and submission of all required federal and state applications and reports. Track student aid awards and expenditures, direct the drawdown and disbursement of federal resources, report expenditures, reconcile annual fund balances, and direct refunds. Ensure exception-free financial aid audits and program reviews. Initiate controls to limit over-awards, over earnings, account adjustments, etc.; apply academic progress and certification criteria to disbursement and refund programs; utilize student records system to fully implement rules, forms, processes and reports.
ENROLLMENT MANAGEMENT & RETENTION: Provide key assistance with the attraction and retention of all students who rely on financial aid in order to access the Pierce College educational programs. Develop policies and strategies for utilizing aid resources that assist the institution in meeting its optimal enrollment and retention goals. Proactively assist the campus admissions and the academic departments in their recruitment activities by providing financial aid award packages for the prospective students in a timely way; counsel current and prospective students and their families about the costs of attendance, program eligibility via needs analysis and diverse academic criteria. Ensure staff at the Pierce Colleges inform students and families about application procedures, award delivery time frames, payment plan options, long term debt management. Work side-by-side with admissions and accounts receivables divisions to ensure communication of student accounts are accurately being processed. Communication with students is being adhered to in order to inform the student of the FA process, student’s account, TIP payments, or other related information needed for students.
CUSTOMER RELATIONS: Develop financial aid materials (e.g. brochures and web pages) that are readily understandable and inform and educate current and prospective students about financial aid opportunities, regulations, and processes. Assure exceptional customer service to all constituents, especially students, through prompt responses to all correspondence (e.g., letters, email, surveys, reports, budget forms) and telephone inquiries.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
IMPORTANT NOTE:
Management reserves the right to change or otherwise modify the functions of this job in order to meet the needs of the company. Additional duties may also be assigned. Consideration will be given to make reasonable accommodations for individuals with disabilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed hereafter are representative of the knowledge, skills and or abilities required to do this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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REQUIRED QUALIFICATIONS: Bachelor’s degree and a minimum of 3 to 5 years of progressive experience in Financial Aid, financial accounts, or a related area, including supervisory responsibility preferred. Knowledge of federal and state regulatory guidelines and requirements and experience with need analysis, counseling, and packaging financial aid, preferred. Ability to work under pressure to meet timelines and objectives, and deal effectively with a diverse student body.
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