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Title

Technical Repair Specialist 

EOE StatementMizuho OSI is an Equal Opportunity Employer and makes business decisions based on job related criteria only. Company policy prohibits unlawful discrimination based on race, color, religious creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, sexual identity, or any other consideration made unlawful by federal, state or local laws.
 
Category Depot Repair  
Location Mizuho OSI Corporate Office - Union City, CA  
Description

PLEASE NOTE: Shift is from 7:30 am - 4:00 pm

 

POSITION OVERVIEW
The Technical Repair Specialist is responsible for the repairs, maintenance, or any other technical product support related to Mizuho OSI products. This position may provide work direction and training to junior level Technical Repair Specialists or other field repair staff.

Acts as primary contact person with Mizuho OSI customers and sales representatives to repair customers’ in-house equipment and provide technical product support.

Here is what you will do day-to-day

  • Maintain inventory control of replacement parts (RP) inventory. Conduct inventory of RP stock at pre-determined schedule. Report status of inventory against pre-determined safety stock levels.
  • Perform, follow the internal repair process in SAP which includes but is not limited to creating/updating repair work orders, communicating and quoting of our customers, as well as shipments and billing of the same.
  • Perform evaluation, warranty repair, and upgrading of customer products. In addition, all returned parts from the field, creating returned parts inventory repair and test returns.
  • Work to close tolerances using required gauges and inspection/testing knowledge.
  • Work from blueprints, drawings, sketches and verbal instructions.
  • Coordinate and administer the flow of technical services for each in-house repair service.
  • Develop, procure and follow up with customers, contracted field service, sales and production personnel over matters about parts orders, repair orders, technical information and field-dispatched repairs.
  • As the key liaison technical business representative, interact with other Mizuho OSI departments, service providers and hospital operating room supervisors, nurses, doctors, purchasing, biomedical technicians and technical field service representatives.
  • Assist in the investigation of product issues or service programs and may also develop and deliver service training.
  • Provides status reports to management as necessary and required. Complete documentation for variance reporting, ECNs, etc.
  • Understand, follow and support Mizuho OSI’s internal Quality System policies, procedures and work instructions including but not limited to applicable external regulations (21 Code of Federal Regulations Part 820 Quality System Regulations and applicable International Standards).
 
Position Requirements

What you will need to be successful in this role:

  • Requires 2-3 years of related experience.  Associate’s degree or equivalent combination of education and experience. Understanding of surgery equipment or procedures, or exp. w/medical instruments a plus. 
  • Ability to read technical drawings/schematics commonly developed in AutoCAD or other similar programs.
  • Ability to use computer applications such as Word, Excel, Outlook and CRM software (i.e. SAP).
  • Ability to use testing equipment such as: multi-meter, oscilloscope, torque wrench, soldering equipment, wire crimping tools.
  • Knowledge of shop practices, standard machines and materials.
  • Strong written and verbal English communication skills are required.
  • Excellent diplomacy and negotiation skills in order to handle distressed customers and technical and business situations at Mizuho OSI, and create successful internal relationships.
  • Ability to quickly problem-solve and find solutions to problems as they arise with regards to client contact, logistics, procurement and product within the framework of Mizuho OSI business practices.
  • Ability to follow-up, task ownership, enthusiasm and diligence to see tasks effectively communicated and completed.

What you need to be prepared for:

Required duties include operating a computer. Some work activities will be performed on the production floor and handle products to solve technical problems. Duties require hands-on repair of product either at a work bench or standing/bending on the floor of the repair work area. About 10%-20% local or national travel may be required. The employee is required to walk and occasionally to lift up to 50 pounds during the normal course of work.

Job duties are performed in an office and repair shop environment utilizing standard office equipment such as a computer, photocopier, and telephone as well as working with special tools. The noise level in the work environment is usually low to moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: This job description in no way states or implies that these are the only duties or functions to be performed by the incumbent. Employees will be required to follow any other job-related instructions and to perform any other job-related duties/functions requested by their supervisor.

FOR OUR SERVICE MEMBERS AND VETERANS
Mizuho OSI values the service Veterans and their family members have given to our country and we support the hiring of returning Service Members and military spouses. If you are a Veteran or wounded warrior and would like assistance with the employment process at Mizuho OSI, please contact HR at (510) 429-1500.

FOR PERSONS WITH DISABILITIES
If you are a person with a disability or a disabled Veteran and are applying for a job with Mizuho OSI, we would like to ensure your application process goes as smoothly as possible. If you need additional assistance, information or answers to your questions, feel free to contact HR at (510) 429-1500.

 
Open Date 5/14/2020  
Full-Time/Part-Time Full-Time  
About the Organization Top Reason To Join The Mizuho OSI Team
• Privately held company with a tradition of market leadership and best-in-class innovation
• Fast-paced entrepreneurial culture focused on dramatically improving patient outcomes through personal empowerment
• Emphasis on continuous improvement and celebration of our values of R.E.S.P.E.C.T. and the Mizuho OSI Way.
• Create innovative solutions designed and manufactured at our HQ in Northern California

The Mizuho OSI Way
In 1978, we set out to change the way patients undergo surgery. As a Mizuho OSI customer, you can expect our commitment to the following…
• We commit to your satisfaction. If you are dissatisfied, we will strive to make it right.
• We do things the right way. We commit to hire people with competence, generosity and a caring attitude.
• We motivate our employees to use their individual strengths to provide creative solutions, changes, and innovations.
• We anticipate your needs through customer experiences, thus nurturing our relationships.


Collectively, this creates an environment that enables and inspires healthcare professionals to improve the lives of patients.
Dare to go further. Care to do more.
 

This position is currently accepting applications.

Apply Now



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