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Title

IT Support Technician -Virtual Team 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

SUMMARY

Coordinates with IT Support Manager regarding system management and operating procedures. This level of technician provides help desk support, service and preventive maintenance activities on PCs, networks, telecom systems and peripherals. Capable of basic desktop support (install new hardware/software, swap out desktops, download fixes/service packs, virus detection/resolution, etc.)

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Responds to telephone calls, emails and personnel requests for technical support
  • Provides first level technical support and troubleshooting to end users
  • Identifies, researches, and resolves technical problems
  • Documents, tracks and monitors problems to ensure a timely resolution
  • Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected as directed by the IT Support Manager.
  • Travels as necessary to install PCs and other hardware
  • Installs, troubleshoots, repairs and maintains telecommunications equipment and cabling systems for data, security video, and phone
  • Performs other duties as assigned
 
Position Requirements

QUALIFICATIONS

  • High School Diploma or equivalent with two years help desk experience
  • Must be able to manage/schedule multiple projects on ongoing basis with ability to prioritize
  • Knowledge of PC hardware/software, information and data processing systems, database management systems, personal computer networking and communication and basic programming logic and techniques
  • Relevant Associate’s or Bachelor’s degree or Technical Training program preferred
  • AIX UNIX, CMHC/MIS, Microsoft Certified Engineer preferred
  • Knowledge of LAN/WAN protocols relating to PC connectivity in a Windows Active Directory/Unix environment preferred

PHYSICAL REQUIREMENTS

  • Must have the ability to stand or sit for long periods of time
  • Ability to travel approximately 10% of the time
 
Position IT Support Technician -Virtual Team  
Location Red Rock BHS - Oklahoma City  
About the Organization  

This position is currently accepting applications.

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