Share Email Opening Title Help Desk Field Service Operations Support  Category Information Technology   Description The Help Desk Field Service Operations Support will include, but is not limited to, offering technical assistance on the delivery configuration, set up, maintenance, and troubleshooting various types of Information Technology (IT) technologies to include laptops, tablets and workstation computers, as well as enterprise systems to include servers, micro, mini, and mainframe computers. Additional Responsibilities Include, but are not Limited To: Hardware support consists of, unpacking, assembling, setting up, testing, operationally sustaining (e.g., diagnosing, repairing, and replacing), and decommissioning all Automated Data Processing Equipment (ADPE). Software support includes multiple generations of Microsoft Windows as well as a broad spectrum of commercial off-the-shelf (COTS) and custom application computer programs. Supports all other IT-related equipment including networked and dedicated printers, scanners as well as devices employing serial, parallel, FireWire, USB, and other peripheral device interfaces such as Personal Digital Assistants (PDAs), Tablets, Cellular Phones including iPhones, and BlackBerry devices; Data Acquisition hardware and software as well as instrument controllers. Manages all aspects of materials handling of ADPE, including: Receiving, documenting (e.g., inventorying), labeling, deploying, recovering, disassembling, packing, crating, documenting, shipping, relocating, reassembling, documenting, and redeploying to new locations. Inventories items by capturing, entering and maintaining data in Directorate ADPE databases, where applicable. Assists ADPE custodian(s) in accomplishing all aspects of proper management of ADPE. Assists Information Assurance personnel in accordance with pertinent regulations and directives. Provides immediate response to users by offering assistance over the phone, when feasible, and following up to ensure user satisfaction. Uses an automated Helpdesk call management system to track and document all Field Service activities including the resolution of user inquiries, service requests, and problem reports. Assist with proposal development, if necessary. Perform other duties, as assigned.   Full-Time/Part-Time Full-Time   Requisition Category   Req Number OTH-20-00029   Location Wright-Patterson AFB, OH   About the Organization Here at Sawdey Solution Services, an ISO 9001-14001 certified and CMMI-SVC v2 Level 3 appraised corporation, has built a nationwide and global footprint as a leading government contracting organization. Specializing in cybersecurity, systems engineering, and operational support, Sawdey invites you to be a part of a team that's at the forefront of securing our nation. Operating successfully since 2001, we are a Woman Owned/Service-Disabled Veteran Owned Business (WOSB/SDVOSB). Our mission is to provide employees with the best experience in a people focused, continuous process improvement environment. We are extremely proud of the culture we have created and encourage all prospective applicants to take a look at what other applicants and employees are saying about us: Indeed Reviews: Sawdey Indeed Reviews Glassdoor Reviews: Sawdey Glassdoor Reviews Don't just take our word (and others' words) for it… We invite you to come experience Sawdey Solution Services!   EOE Statement We are a Disabled-Veterans-41 CFR 60 1.4, Equal Opportunity Employer. Devoted to creating a diverse and friendly workplace, we do not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, gender identity, marital status, national origin, or veteran status. Our goals and beliefs are that diverse backgrounds and experiences empower and enable us to offer our customers an unmatched level of service. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply!   Benefits None Specified  This position is currently not accepting applications. To search for an open position, please go to http://SawdeySolutionServices.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category LAN Engineer - Senior in Bremerton, WA Posted on: 4/17/2024 [Apply Now] Technical Lead - Senior in Tampa, FL Posted on: 4/3/2024 [Apply Now] Maintenance Software Developer in Fort Campbell, KY Posted on: 4/2/2024 [Apply Now] Maintenance Software Developer in Shalimar, FL Posted on: 4/2/2024 [Apply Now] Information Technology System Engineer (Tactical) – Mid in Coronado, CA Posted on: 3/29/2024 [Apply Now] Other Jobs Within 60 Miles LAN Engineer - Senior in Dayton, OH Posted on: 3/9/2023 [Apply Now] Security Assistant (ASPEN Logistics Specialist) in Wright-Patterson AFB, OH Posted on: 3/11/2024 [Apply Now] Follow us See who works here:

 

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