This position is responsible for supporting NorthStar Energy’s shared service Credit and Collection function through the direction of the Credit Manager.
Summary of Essential Job Functions
Maintain credit files for all consumer and commercial accounts, including system maintenance of customer account information
Process new customer applications and review submissions, ensuring all necessary documents are provided for a credit decision to be determined: recommend credit approval/limit for Credit Manager for review and approval.
Provide recommendations tied to analysis and assessment of credit risk.
Set up new customer accounts in system once approved.
Present analysis, findings and recommendations to Credit Manager, especially findings that involve a customer’s ability to repay debts. Regularly and systematically review existing accounts to recommend Credit Holds and identify accounts whose credit limit has been exceeded and present to Credit Manager for recommended course of action.
Monitor and contact assigned customers regarding payment status to make sure invoice payment is received within terms. Reconcile customer accounts that have disputes or billing issues and address concerns with internal and external customers. Provide customer service and account reconciliation.
Assist and work with sales and our sites’ office staff to request collection or issue resolution assistance as needed.
Partner and coordinate with internal customers on credit questions, account disputes, and processes.
Identify issues attributing to account delinquency, recommend solutions and discuss them with Credit Manager.
Process Energy Assistance Heating Fuel Grants/Notice of Action paperwork.
Prepare various reports as needed including Finance Charge Reports and Aging reports.
Make direct calls for collection purposes, skip tracing, process demand letters and submit seriously delinquent accounts to outside agency for collection once approved.
Confer with credit associations and references to exchange credit information on mutual customers.
Provide support for and collaborate with Credit Manager as necessary.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.