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Title

Customer Experience Specialist 

About the Organization SafeStreets is ADT's Top Authorized Provider in the US. Throughout our longstanding partnership with ADT, the largest security provider in the industry, SafeStreets has installed over a million security systems nationwide. And we're not done yet!




Our longevity and success are attributed to attracting and hiring quality talent and helping them develop a long-term career with the organization. We stand apart from the rest and exceed the norm because we cultivate meaningful relationships with our clients and employees. We are dedicated to training our team members and developing their full potential for a successful career.




If you are self- motivated, have an entrepreneurial personality, are looking for a rewarding career with a stable and growing company, apply today to become a member of the SafeStreets Family!


 
Description

Our Customer Experience Specialists strive to deliver a 5-star experience to all customers they serve. The Customer Experience Agent must possess the ability to prioritize, problem solve, fulfill requests and maintain the database while building a positive relationship with our customer.

Required Experience and Job Duties:

  • A minimum of one year of Customer Service-related experience
  • Field inbound customer calls and resolve customer concerns that may include billing, monitoring agreement questions and service scheduling. 
  • Ensures customer inquiries are resolved in a timely and accurate manner while adhering to Safe Street’s established procedures and controls.
  • Utilizes exceptional time management skills to accomplish assigned tasks
  • Provide high level of customer service; both on the phone and in person
  • Maintains professionalism in dealing with customers and co-workers at all times
  • Must have excellent typing and computer skills including, but not limited to, Microsoft Office Suite including Outlook and Excel
  • Must be able to understand and write email messages and general correspondence
  • Flexible schedule
  • High School Diploma

 

What we offer:

  • Competitive compensation 
  • Benefits (for full-time employees)
  • 401(K) with company match
  • Growth opportunities!!

 

 
Position Requirements

Additional Requirements:

  • Strong analytical ability required to effectively communicate with all levels of employees, management and customers
  • Attention to detail
  • Must have a positive “can do” attitude and contribute to a positive work environment

 

 

To ensure the safety of our customers, data and the business interests of SafeStreets USA and ADT, final candidates for the position must complete criminal background screening in compliance with the FCRA and NC Alarm Board licensure requirements.

 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Location ID - Rexburg  
Category Customer Service  
Full-Time/Part-Time Full-Time and/or Part-Time  
Shift Rotating Days and Evenings  
About The Organization  
Hiring Manager Ana Cano  
Position Sr. Customer Experience Specialist  
Close Date  
Number of Openings 1  
Hiring Manager(s)  
Open Date 11/20/2020  
EmpID None Specified 

supervisorUID None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://SafeStreetsUSA.appone.com



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