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Title

Customer Service Representative Work From Home (WFH) Phoenix 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

This contact center agents position will be work from home until restrictions are lifted and when safe to do so, employees will work from our Phoenix, AZ office located near the I-17 and Thunderbird Avenue. While working from home, we will provide you with a Computer system, USB headset (for taking calls) and the necessary cables.

**You must have a DSL or Cable internet connection already at your home – No cell phone hotspots.

**You must have 20MB or higher internet download speeds

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • General Customer Service
  • Records and verifies names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list
  • Data entry into CRM system
  • Educate customer on specific information
  • Contacts customers to gather market research
  • Overtime opportunities available to support the needs of business
 
Position Requirements

EDUCATION AND EXPERIENCE

  • High school diploma or equivalent
  • Proficient in computer applications
  • Minimum 1 year customer service experience
  • Data entry and typing skills
  • Knowledge of customer service principles and practices


KEY COMPETENCIES

  • Excellent verbal and written communication skills
  • Listening skills
  • Problem analysis and problem-solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Judgment
  • Adaptability
  • Team work


SUPERVISORY RESPONSIBILITIES
Valor Global adheres to a policy of promotions from within. This position holds no supervisory responsibilities but contact center agents will be evaluated for promotions at their 90 day and 6 month performance reviews. 

 
Full-Time/Part-Time Full-Time  
Position Customer Service Representative  
Location Black Canyon  
About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs.

At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers.

Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.  

This position is currently accepting applications.

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