Share Email Opening Title Customer Care Representative  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Answer incoming calls from a Top 3 USA Wireless service provider. Answer inquiries and questions, handle complaints, troubleshoot problems and provide information. This position will be work from home until restrictions are lifted and when safe to do so, employees will work from our Meridian, ID office. While working from home, we will provide you with a Computer system, USB headset (for taking calls) and the necessary cables. **You must have a DSL or Cable internet connection already at your home – No cell phone hotspots. Main Job Task and Responsibilities: Answer inbound phone calls in a timely and efficient manner Research required information using available resources to address customer inquiries Provide customers with product and service information Enter new customer information into system and update existing information Identify and escalate priority issues Transfer calls to appropriate resources when necessary Document all interactions according to account guidelines   Position Requirements Job Requirements: Strong English Verbal and Written communication skills Internet Connection (DSL or Cable) 20MB or faster speed. Quiet room to setup PC and work in. Active Listening skills and strong problem analysis and problem-solving skills Customer Service orientation Team Mentality and Flexible schedule Able to work a full-time 40 hour a week schedule   Education: High School diploma or equivalent Proficient in relevant computer applications (Microsoft, Chrome, Internet Explorer, etc). Fluent English with strong communication skills Good working knowledge of Customer Service principles and practices Basic knowledge of call center telephones and technology Good data entry and typing skills   Full-Time/Part-Time Full-Time   Rate of Pay $13 - $14 per hour   Position Customer Service Representative   Location Boise - VG   About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs. At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers. Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.   This position is currently not accepting applications. To search for an open position, please go to http://GMI.appone.com Follow us

 

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