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Title

USAT Logistics Coordinator 

Description

PURPOSE.

This position is responsible for providing tactical operations support involving day-to-day operations. This may include (but not limited to) order entry, appointment scheduling, and track and trace support. The work is to be proactive, and one must be able to recognize and provide alerts on potential service gaps.

PRINCIPAL ACCOUNTABILITIES.

  • Timely order entry and customer delivery appointment scheduling.
  • Customer compliance to defined electronic data interchange (EDI) processes.
  • Carrier compliance to track & trace check calls.
  • Proactive shipment tracking and customer alerts for known anticipated service gaps.
  • Participate in on-call, after hours and weekend duties as determined based on business needs.
  • Ability & willingness to support customer management duties as needed by the business.
  • Ability to effectively communicate with customers, OTR drivers and dispatchers in a professional and constructive manner.
 
Position Requirements

Qualifications and Education Requirements.

  • High School diploma or equivalent.

Preferred Skills.

  • Ability to deliver exceptional service through positive engagement and patience.
  • Ability to work in a team environment to continuously improve results.
  • Ability to promote a culture of trust and safety.

Working conditions

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required to:

  • Remain in a stationary position for extended periods of time.
  • Frequently operate a computer for extended periods of time and regularly operate other office productivity machines.
  • Occasionally ascend/descend stairs and move up to 20 pounds of office objects.
  • Frequently communicate with peers, supervisors, third parties, and other employees to exchange accurate information and answer questions.
  • Occasionally attend meetings in buildings outside corporate office and at off-site locations with various internal conditions, and requiring travel in various external conditions.
  • Travel domestically as necessary.
 
Full-Time/Part-Time Full-Time  
Reports To USAT Logistics Carrier Operations Manager or USAT Logistics Customer Experience Manager  
Open Date 3/20/2020  
Location USA Truck General Office  
About the Organization
USA Truck is driven to be a premier North American transportation solutions
provider that improves the lives of team members, customers, industry partners,
and our communities. We promote a culture of trust in a safe, fun,
and friendly environment where people grow and thrive.
 
EOE Statement USA Truck, Inc. is firmly committed to inclusivity and equality of opportunity for all employees and applicants for employment, and does not discriminate against applicants or employees for any reason prohibited by law or its own policies. USA Truck, Inc. will provide reasonable accommodations for employees and applicants for employment.

This position description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts the Company’s right to assign or reassign duties and responsibilities to this position at any time.
 

This position is currently not accepting applications.

To search for an open position, please go to http://USATruckInc.appone.com



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