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Operations Manager(s) - DOE Sandia Labs 

Category Project Management  

About IGH

Established in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology services provider to the Federal government. Our mission is to serve our men and women in uniform globally and their support systems locally. We utilize strategy, data science, and technology to make the programs we execute more efficient for the people our programs serve. Currently, IGH has a national and international contract staff as well as a small headquarters team in Springfield, Virginia.

IGH has consistently ranked as one of America's Fastest Growing Private Companies by Inc. Magazine. We are proud of our ability to shape tomorrow while ensuring all active duty personnel and reservists can carry out their critical missions and tasks today.

About the Position

Interactive Government Holdings (IGH) is seeking qualified, trained and capable individuals to serve as Operations Managers reporting to the Senior Program Manager in support of a critical US Government customer in Albuquerque, NM.

The On-Site Operations Managers deal with a broad base of stakeholders, including customers, vendors, engineers, the entire technical team, other contract service providers. They are responsible for managing and coordinating one or more of the following domains: Network and Telecom Engineering, Services Operations Center (SOC), Service Desk, End Use Services, HPC, Infrastructure Computing Service, Application Development and Maintenance.

Position Requirements


The ideal candidate must possess experience supporting and facilitating large government programs in excess of $50 Million in annual revenues.

Major responsibilities include, but not limited to:

  • Assures that the domain area they are accountable for runs effectively without interruption, and to assure that performance meets and exceeds SLAs.
  • Participates in the change control review board.
  • Manages the technical business processes (e.g. ITIL) of the organization.
  • Manages a team of technical resources that are staffed 24x7x365
  • Overseas the development and deployment of innovative solutions in response to various networking and infrastructure support problems.
  • Ensures that customer needs are properly defined and satisfactorily met.
  • Stays abreast of new technologies emerging in the industry.
  • Actively engages with customer leadership and key stakeholders
  • Prepares monthly reports and ensure all administrative billing and invoicing processes are properly administers
  • Committed to staff and team development and promoting a superior work environment.

Required Qualifications:

  • U.S. Citizenship required with the ability to obtain a DoE Q security clearance.
  • Eight (8) years of experience in a computer-related field.
  • Five (5) years prior experience with managing a technical team and program management.
  • A Bachelor’s degree from an accredited college or university (a degree in one of the following arear is preferred: Business Management, Computer Science, Information Technology, Engineering, or a related discipline).
  • Effective verbal and written communication.
  • Excellent interpersonal skills and must be able to provide superior customer service through their own actions and must be able to manage subordinates to provide superior customer service.
  • Working knowledge of the IT service management practices, SAFE, and DevOps
  • U.S. Citizenship required with the ability to obtain and maintain a DoE Q security clearance.
  • Strong management and relationship building skills
  • Strong written and communications skills in the English language

Desired Qualifications:

  • DOE Sandia Labs experience
  • PMP certification
  • DOE Q Clearance

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. IGH management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary.

IGH offers a competitive benefits program which includes: 15 paid PTO days, 401K (4% company match), $50k Life Insurance Policy, and comprehensive Health, Vision, Dental Plan and disability plans.

Full-Time/Part-Time Full-Time  
Position Operations Manager(s) - DOE Sandia Labs  
Close Date  
Open Date 3/11/2020  
Location New Mexico - Albequerque - DOE Sandial Labs  
About the Organization  

This position is currently accepting applications.

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