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Title

Render Technical Support Specialist 

About the Organization Faith Comes By Hearing is an Audio Bible ministry based in Albuquerque, New Mexico. Our vision is to get God's Word to every person, and we do this by recording Audio Bibles in every language and freely sharing them using the latest technology. We currently offer recordings in more than 1000 languages spoken by nearly 6 billion people around the world. We are looking for talented and skilled candidates to join us as we fulfill the Great Commission.

The purposes for which Faith Comes By Hearing is organized are wholly religious and include the following: To proclaim Jesus Christ as Lord in all that we do. The Corporation's Statement of Faith is as follows: Trusting in Jesus Christ as our Savior, we believe in: 1. The Bible as the inspired Word of God; 2. The Deity of our Lord Jesus Christ, God's Son; 3. The vicarious death of Jesus Christ for our sins, His bodily resurrection, and His personal return; 4. The presence and power of the Holy Spirit in the work of regeneration.
 
Position Render Technical Support Specialist  
Category Render  
Description

Are you interested in using your technical abilities for the Kingdom? We are a great team of mission-minded professionals who use our gifts, skills and education in service to the Lord. Our goal is to record the Bible in every translated language and provide it to people of every nation, so that they too may hear God speak their language and find hope and truth in the Gospel of Jesus Christ. A full-time position is available for a Render Technical Support Specialist to support the development and implementation of an oral Bible translation software called Render. This position is responsible for coordinating all aspects of Render technical support through the following: Communicating with Bible translation partner organizations; Interfacing with Render design and programming staff concerning software issues; Training others to provide regional support for projects; Working with hardware for projects and setting up projects in PreRender.

 
Position Requirements

Responsibilities include:

  • Responsible for complete program-based setup for OBT projects including all aspects of PreRender
  • Maintain intimate and up-to-date familiarity with all facets of the Render software, including workflow, purpose of processes and syncing
  • Handle communication with partners regarding technical issues, questions regarding use of the software and feature requests
  • Diagnose the severity and urgency of issues and know how to handle
  • Help coordinate hardware needs for active and upcoming OBT project setup
  • Take ownership of all technical issues, helping partners troubleshoot and providing prompt, accurate and actionable assistance to resolve each issue
  • Assume remote control over partners’ computers when necessary to resolve problems
  • Coordinate editing, preparation for distribution, and exporting of audio files from Render database
  • Be available for limited emergency situations at whatever time they arise
  • Meet with visiting partners alongside OBT Operations Manager, and assist with hospitality, as needed
  • Refer unresolvable issues and suspected software problems to the team in a timely manner
  • Provide technical support for OBT team

Qualifications include:

Required:

  • Interpersonal and cross-cultural skills
  • High technical capacity and ability to learn
  • Knowledgeable in help desk software options
  • Competent in Windows operating systems
  • Knowledgeable in LAN technology
  • Competent with videoconferencing software

Preferred

  • Experience in help desk and/or technical support
  • Degree in a related field of study from a college or technical school, or equivalent combination of education and experience
  • Communication skills including the ability to present confidently to partners and co-workers

Competencies

  • Strategic thinking
  • Collaboration skills
  • Attention to detail and consistency
  • Timeliness
  • Organization skills
  • Ability to handle sensitive information with discretion
 
Location Faith Comes By Hearing  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Number of Openings 1  
Req Number REN-20-00001  
Open Date 3/11/2020  

This position is currently accepting applications.

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