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Supervision Specialist  

Category Business Support  

Job Summary

The Supervision Specialist is responsible for reviewing the North Carolina Board of Licensed Clinical Mental Health Counselors supervision documents, including, but not limited to, supervision report forms, supervision contracts, transcripts, course information, and verification forms in order to determine whether supervised professional practice and/or qualified clinical supervisor requirements have been met. This position is also responsible for reviewing other documents required for licensees, including, but not limited to, renewal forms and application forms. After reviewing these items, the Supervision Specialist is responsible for communicating with applicants, licensees, and supervisors regarding the status of items that have been received and/or are deficient. In addition, the Supervision Specialist will provide effective customer service to customers by phone and/or email.

Essential Duties and Responsibilities

  1. Quickly comprehends, assimilates and applies proficient knowledge of Board laws, rules, and regulations for all levels of licensure on an ongoing basis.
  2. Completes data entry of various information and supervision documents into a database.
  3. Monitors licensees’ and supervisors’ compliance with Board requirements such as timely reporting and continuing education training.
  4. Provides reporting of supervision compliance results.
  5. Reviews applicant/contract information for supervisors licensed by the Board, including the initial review of documents.
  6. Organizes and updates paper and electronic filing systems for applicant and licensee records, correspondence, and other materials throughout the files’ required time period.
  7. Communicates clearly and concisely with applicants, licensees, supervisors, clients, and other professionals via letter, telephone, and email within designated timeframes.
  8. Gathers information from applicants, licensees, supervisors, clients, and the public to assist in determining whether an issue exists, clarifying Board regulations when necessary, and following-up appropriately to ensure timely resolution.
  9. Functions as a Board supervision, application, and continuing education content expert.
  10. Demonstrates professional, political, and cultural aptitude with an ability to work with diverse individuals, groups, and organizations.
  11. Demonstrates a high tolerance for a fluid work environment.
  12. Demonstrates a high degree of self-motivation and ability to work independently.
  13. Operates office equipment, such as fax machines, printers, copiers, computers, and phone systems, in order to complete job duties.
  14. Drafts correspondence related to supervision records.
  15. Recommends relevant articles for the Board’s newsletter and web content.
  16. Other duties as assigned.
Position Requirements

Education and Experience

  • Bachelor’s degree is required
  • Three years of professional experience, with at least one year of experience in completing job functions based on a high level of understanding of professional rules and practices
  • Experience with higher education systems, government regulations, or legal/ethical guidelines is ideal
  • Or equivalent combination of education and experience
  • Valid NC driver’s license is required

Knowledge, Skills, and Abilities

  • Ability to read and comprehend instructions, regulations, correspondence, and memos
  • Ability to write detailed professional correspondence
  • Ability to effectively present information in one-on-one and group situations to customers, clients, and other organizational staff
  • Ability to actively listen to and understand information and ideas presented through spoken words and sentences
  • Excellent verbal and written communication skills required
  • Ability to add, subtract, multiply, and divide in all units of measure, including whole numbers, common fractions, and decimals
  • Ability to compute rate, ratio, and percent and to create and interpret informational graphs and reports
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to use logic and reasoning to identify process strengths and weaknesses and formulate possible solutions
  • Ability to exercise discretion and independent judgment by using all available information in fulfillment of responsibilities, analyze information, anticipate risks to quality assurance, and evaluate results
  • Demonstrate solid working knowledge of Microsoft Office Suite (Word, Excel, Publisher, and Outlook)
  • Ability to keep up to date technologically and apply new knowledge to daily job functions
  • Ability to learn and adapt to new or unfamiliar database systems and other required software
  • Strong business acumen
  • Demonstrate exceptional time management and organizational skills
  • Ability to organize, prioritize, and schedule work assignments
  • Demonstrate thoroughness and careful attention to detail
  • Ability to establish specific goals and define and implement steps to reach those goals
  • Ability to manage multiple tasks and competing demands within an established timeframe
  • Ability to control the service process and move toward closure of business on correct terms within the correct timeframe
  • Possess knowledge of principles and processes for providing customer service, including meeting quality standards for services and evaluation of customer satisfaction
  • Ability to manage difficult and/or complex client and customer situations
  • Ability to keep privileged information confidential
  • Ability to demonstrate accuracy and consistent thoroughness by evaluating own work to ensure quality


Work Environment

  • Independent office environment, considerable interaction with coworkers
  • The noise level in the work environment is usually moderate
  • Must have the ability to work effectively and independently in a fast-paced environment with periods of high volume

Physical Demands

  • Regularly required to use hands
  • Frequently required to sit, reach with hands and arms, and talk and hear
  • In some instances, may be required to drive locally




Full-Time/Part-Time Full-Time  
Shift First  
Position Supervision Specialist  
Close Date  
Exempt/Non-Exempt Non-Exempt  
Req Number BUS-20-00001  
Open Date 1/8/2021  
Location National Board for Certified Counselors  
About the Organization The National Board for Certified Counselors, Inc. and Affiliates (NBCC) is a not-for-profit, independent certification organization whose primary purposes are to establish and administer a national certification system and to identify qualified counselors who have voluntarily sought and obtained NBCC board certification. The organizational mission is to advance counseling as the premier certification body of the profession with the vision of enhancing society worldwide through quality counseling. NBCC and Affiliates is comprised of three organizational affiliates: the National Board for Certified Counselors (NBCC), the Center for Credentialing & Education (CCE), and the NBCC Foundation (NBCCF).

NBCC and Affiliates has operations and partnerships in approximately 40 countries providing professional certifications, occupational credentials, training programs, educational activities, and public mental health services through institutes and residencies. Over 66,000 board certified counselors serve the public and advance mental health efforts across the globe. With a portfolio of nine credentials related to professional counseling, mental health, addictions, human services, and career development, NBCC and Affiliates seeks to expand the professional capacity of counselors and human service professionals.

NBCC's primary organizational functions relate to the development and operation of quality credentialing, certification, and quality assurance programs. CCE creates and administers other occupational programs, including education and training activities, and leverages credentials to best serve communities. Additionally, CCE provides management services for associations, boards, agencies, and other organizational clients. NBCCF administers programs focused on capacity building, the expansion of access to mental health services in underserved and never-served communities, and the development of high-quality professional developme  
EOE Statement NBCC and Affiliates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

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