Share Email Opening Title 2020-03-11-Technical Support Analyst  Description About the Position Specialty Systems, Inc. has immediate openings for a Technical Support Analyst with the below described skills and experience to join our team of technical professionals supporting our Department of Defense customer at the Joint Base MDL-Lakehurst.  In this position, you will be suporting several US Navy programs in their research and development and in-service support activities.  Ideal candidates will have a broad set of technical skills and must be able to work both individually and within a team environment.  As a member of our team you will be able to experience the professional satisfaction of playing a key role in ensuring that our Department of Defense customers’ systems that have a direct impact on our country’s war-fighting and peace-keeping capabilities are performing at optimal levels.  This position is located at our customer site location at Joint Base MDL-Lakehurst.  In this position, you will work our customer’s Compressed Work Schedule which consists of working four 9 hour days (M-Th) and an 8 hour day (F) for the first week of a cycle followed by four 9 hour days (M-Th) and being off on the second Friday for the second week of a cycle.  This results in a 3 day weekend every other week! Job responsibilities will include: Process NMCI/NGEN transactions, including new seats, tech refreshes, changes, deletions and moves, adding additional hardware and software to existing NMCI/NGEN seats. Planning for new hardware and software systems to be implemented and used by NAVAIR Lakehurst on the NMCI/NGEN network. Ensuring that all processing actions adhere to NMCI/NGEN policies and are approved by NAVAIR Lakehurst Division and Branch Heads. Ensuring that all hardware and software ordered for use within NAVAIR Lakehurst is compliant with NMCI/NGEN policies and approved in the FAM and DADMS databases. Provide technical support to the NAVAIR Lakehurst user community in their use of the NMCI/NGEN IT assets. Perform initial troubleshooting of NMCI/NGEN IT hardware and software issues experienced by end uses.  Assist with the escalation of issues if warranted. Provide Government management with various reports on NMCI/NGEN asset usage and summaries of open transactions.   About the Organization Specialty Systems, Inc. is an Information Technology and Engineering Services provider serving customers across the Federal Government, NJ State and Local Governments, and private industry markets. Founded in 1978, our mission is to understand our customers' business problems and leverage emerging technologies to provide solutions that deliver radical and dramatic improvements in system operations and productivity. We facilitate a stimulating and creative work environment by engaging in ambitious and challenging projects while at the same time recognizing the need to have some fun via our monthly Thirsty Thursday gatherings, season tickets for the Phillies Class A Lakewood Blue Claws baseball games, annual company picnic and Softball Challenge, and our business casual dress policy.   Position Requirements Position Qualification Requirements: Education, Certifications and Years of Experience: Must have at least 1 year experience performing the job responsibilities listed above on the NMCI/NGEN network or within a similar environment.  A BA/BS degree in a business or technical field is preferred.  However directly related work experience will be considered as an acceptable substitution for the degree. Must have a Secret Clearance.   Technical Qualifications: Experience handling NCMI/NGEN transactions is highly desired.  Exceptional IT hardware and software support experience may be considered in lieu of this direct experience. Must possess solid computer skills and be able to troubleshoot common PC problems. Must be competent in the MS Office Suite with particular skills in Word and Excel. Must be highly organized and able to manage/track multiple open actions simultaneously.   Security Clearance Notice: Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.   Salary Range This position has a salary range of between $55,000 and $75,000, based on the candidate's match to the skill and experience levels required.   Travel Requirements This position does not require travel outside the Joint Base.   COVID-19 Vaccine Requirements   Location Toms River Office   EOE Statement Office of Federal Contract Compliance Program Notice: EEO/AA Minorities/Women/Disabled/Veteran status/all protected classes/VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status or any other characteristic protected by law. Qualified, disabled applicants may request reasonable accommodation for any stage of the application/interview process. Please contact: ssherman@specialtysystems.com or 732-814-8138. EEO is the Law poster- http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf EEO is the law poster supplement- http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf Pay Transparency Non-Discrimination Statement- http://www.dol.gov/ofccp/pdf/PayTransparencyNotice_JRFQA508c.pdf   This position is currently not accepting applications. To search for an open position, please go to http://SpecialtySystems.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found -- Follow us See who works here:

 

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