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Service Coordinator  

About the Organization Cogent is a growing company that provides creative and innovative fluid processing solutions to a wide range of industries. With more than 200 employees covering 13 states, our 11 best-in-class companies include Automatic Engineering, BRI, Fluid Equipment, Lee Mathews, iME Solutions, Industrial Measurement & Control, Vanco, Vandevanter Engineering, Velocity, Water Technology Group and Water Technology Group Commercial.


Our Service Center located in Kansas City, MO is currently looking for a bright, self-driven individual to help run the inside workings of our new service center.  This position will be responsible for the coordination of the entire service process from beginning to end. This position plays an integral part in the overall operation of the Service Department.

Essential duties of this position are:

  • Prepares and distributes timely service estimates.
  • Follows up on specified service estimates to uphold an acceptable quote closure ratio.
  • Responsible for the procurement of all parts, equipment, and tools needed for each job.
  • Utilizes the support and coordinates the work of the service department to ensure each service job is managed with excellence.
  • Monitors quality from project planning through service completion.
  • Processes all service-related warranties and returns to vendors in a timely manner.
  • Develops and maintains solid relationships with customers both internal and external.


Position Service Coordinator  
Position Requirements

Qualified candidates should have the following knowledge, skills, and abilities such as:

  • Associate’s degree or Vocational degree in Mechanics, Industrial Engineering or Construction Management or equivalent experience.
  • Three years minimum experience in construction management, project management or equivalent.
  • Ability to perform tasks with high attention to detail and accuracy.
  • Ability to work both independently and in a team-oriented, collaborative environment.
  • Ability to elicit cooperation and defuse tension, if necessary in a customer service environment.
  • Knowledge of purchasing and sales techniques.
  • Excellent project management skills; ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
  • Excellent verbal and written communication skills.
  • Excellent customer service, interpersonal and phone etiquette skills.
  • Proficiency in MS Office including Word, Excel. 
  • Proficiency in P21 or other accounting/scheduling software programs.
  • Physical requirements of this position are:
  • Ability to lift up to 25 pounds.
  • Ability to operate forklifts.
  • Other items of importance:
  • The position is 80% office environment, 20% shop.
  • Overtime, without prior notice, may be required.
  • Travel may be required for training purposes.

Valid driver’s license and clean driving record required.

Creative, entrepreneurial and industrious people are Cogent’s most valuable asset.  We value our employee’s hard work and in return provide competitive wages, benefits, and career growth opportunities.  To begin your rewarding career with Cogent, apply today!

EOE Statement Cogent, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, status as a protected veteran, or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Location Kansas City (Service)  
Category Service  
Division Cogent Service  

This position is currently not accepting applications.

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