Email Opening

Customer Service Representative 

Full-Time/Part-Time Full-Time  
Location The Brainerd Dispatch  
City, State Brainerd, MN  
Close Date 5/4/2020  

The Brainerd Dispatch is looking for a full-time customer service representative to join our team.


  • Handle phone inquiries and address complaints from customers, carriers and dealers in a pleasant, polite and efficient manner.  
  • Accurately input customer payments and other information i.e. vacation stops, change of address, NIE donation into database.
  • Keep accurate records of subscriber’s service.
  • Maintain regular and punctual attendance.
  • Daily computer processing and other duties as assigned. 


  • Experience with Microsoft Excel, Word and Office document applications preferred.
  • Proficient in data entry.
  • Knowledge of office document applications.
  • Knowledge of proper telephone etiquette.
  • Ability to communicate effectively
  • Ability to do math. 
  • Ability to multitask.
  • Ability to work independently.


The Brainerd Dispatch has been publishing in the beautiful lakes area in north central Minnesota since 1881. The Dispatch promotes great culture and award-winning products, tying for second-place overall among daily newspapers in 2018 Minnesota Newspaper Association Better Newspaper Contest.

Enjoy working in a growing community with plenty of year-round recreational activities. The Mississippi River and hundreds of lakes make up the Brainerd lakes area. A progressive school district is part of a growing business economy from downtown Brainerd/Baxter to the dozens of area communities. Live in the lakes area and discover why millions of guests travel here to vacation every year.

About the Organization At Forum Communications Company, our legacy is deeply rooted in harnessing the power of communication to connect and inform people in the communities we serve. Since 1917, everything we do is driven by creating and sharing information, ideas and insights.

Today, we're a leading media and technology company that's home to a family of people whose passion and purpose is fueled by collaboration and innovation We believe in supporting each other, working hard towards common goals and having fun.

Come for the perks:

Excellent employee culture, competitive pay, 401(k), company-paid volunteer time, health and wellness initiatives for all employees. Additional perks for full-time positions include comprehensive benefits package, generous paid time off, paid holidays and paid time off for birthday, company-paid volunteer time, health and wellness initiatives, paid parental and pregnancy disability leave for qualifying employees.

Stay for the people:

Family-owned and operated since 1917, development and growth opportunities, inclusive, creative culture, safe working environment, employees of all ages and backgrounds, positive collaboration.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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