Job Title: Customer Care Manager
Reports to: Director of Marketing and Communications
Classification: Full-time, exempt
Reporting to the Director of Marketing and Communications, the Customer Care Center Manager oversees all aspects of Houston Grand Opera’s Customer Care Center (CCC), including inbound calling, internal and external ticketing, call center reporting, and performance/event staffing. This individual will manage a team of one full-time coordinator, one full-time team leader, up to two part-time leaders, up to 12 part-time representatives, front of house staff during performances, and a seasonal outbound telemarketing vendor.