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Title

Customer Account Coordinator (LSI) 

Astronics Subsidiary Astronics Luminescent Systems, Inc  
Location East Aurora, NY  
Description

This position will be temporary to hire. For the probationary period (at least 481 hours) candidates will be hired through a staffing agency and then eligible for full time hire with Astronics LSI.

Astronics Luminescent Systems Inc.

130 Commerce Way

East Aurora, NY 14052

 

Job Title: Customer Account Coordinator

Department: Customer Service

Reports to: Customer Service Manager

Salary Grade: 1-4a

AAP Classification: Administrative Support Workers

FLSA Status: Non- Exempt

Revision Date: February 27, 2020

 

Summary

The customer account coordinator will assist customer service team in contacts, potential customers, and handles the needs of existing customers. This role will serve as administrative support between the Customer Service Team and Production Floor.

Essential duties and responsibilities

This job description does not imply that these are the only duties performed. Employees occupying this position will be required to follow any other related instructions and to perform any other job related duties requested by their supervisor. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the employer.

 

  • Maintains customer database including updated information for customers.
  • Manages and Enters Price matrices information.
  • Performs Order Entry, RMAs, RFQs.
  • Expedites with Planning.
  • Will monitor Customer Service/Sales email box and respond professionally and accordingly.
  • Team player who can handle internal and external challenges professionally
  • Investigates and resolves customer problems with shipments.
  • Serves as backup to Receptionist
  • Individual should be punctual and adhere to a set schedule. Reliability is a key in the position in order to properly support LSI’s customers.
  • This position may require knowledge of SOX / 404 internal audit controls and related documentation related to specific job tasks performed.
  • Other duties as assigned.
 
Position Requirements

QUALIFICATIONS

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

High School Diploma or GED required

Some Appropriate/Related college degree a plus

Excellent written and oral communication skills, organizational and multitasking skills, and extensive product knowledge are strongly preferred.

Proficiency with basic computer programs including MS Office suite and ERPs

Prior customer service experience preferred.

Manufacturing environment experience preferred

Work Authorization/Security Clearance

Due to federal contract obligations, must be a US Citizen or Permanent Resident

SUPERVISORY RESPONSIBILITIES

Does not have any supervisory responsibilities but may serve as a coach and mentor for other positions within the organization.

TRAVEL EXPECTATIONS

There are no travel expectations associated with this role.

Skills

Language Skills

Able to read, write and comprehend English instructions, correspondence, memos and specifications Must be able to effectively communicate and lead a team of people. Must be able to be part of a team and often a leader of the group.

Communication/Leadership Skills

Must be able to effectively communicate instructions to team(s). Must be able to be responsible role model for all employees in the company. Must be willing to be a leader in the area(s)/department(s) and also work in a team environment with peers.

Mathematical Skills

Able to add, subtract, multiply and divide in all units of measurement, common fractions and decimals.

Technical Skills

Competently use Microsoft products, have knowledge of material planning system, and general computer skills.

Reasoning Ability

Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Possess the ability to identify problems, deal with them, and work towards a solution.

Physical Demands *

While performing the duties of this job the employee is occasionally required to stand, walk, sit, use hands to pull handles and push buttons. Requirements may also include climbing, balancing, stooping, kneeling, crouching or crawling. The employee must occasionally lift and or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.

Work Environment*

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

*The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 
Full-Time/Part-Time Full-Time  
 
About the Organization Astronics Corporation (Nasdaq: ATRO) serves the world's aerospace, defense, and other mission critical industries with proven, innovative technology solutions. Astronics works side-by-side with customers, integrating its array of power, connectivity, lighting, structures, interiors, and test technologies to solve complex challenges. For 50 years, Astronics has delivered creative, customer-focused solutions with exceptional responsiveness. Today, global airframe manufacturers, airlines, military branches, completion centers, and Fortune 500 companies rely on the collaborative spirit and innovation of Astronics.

We offer our breadth of technology solutions and services through 11 subsidiary business units and numerous award-winning product brands. Serving our customers is our first priority, and every day we honor this mission with quality, partnership, and energetic global vision.
 
EOE Statement Astronics is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.  

This position is currently not accepting applications.

To search for an open position, please go to http://Astronics.appone.com




 


 
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