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Title

Revenue Cycle Ancillary Services Representative 

About the Organization
eMDs offers exciting opportunities that will challenge your abilities, expand your skills and reward your contributions in an atmosphere that encourages both personal and professional growth for all.

Additionally, eMDs offers competitive compensation, excellent benefits, and a positive work environment designed around the philosophy of mutual respect and the challenge of contributing to the continued success of our organization.

Our History

eMDs was founded in 1996 by David Winn, MD, a board-certified family practice physician with a very strong business background who understood the value of having an integrated practice management system which helped physicians focus on patients while optimizing practice financials. Dr. Winn was dissatisfied with offerings on the market, and set out to create his own. The eMDs clinic was first implemented in 1998. Using our own practice management system meant we fully understood what it takes to create the perfect EHR system and why the company built our reputation upon being a highly usable system.

Many years later, we've retained the same values from our early days. We are dedicated to building the best integrated EHR and RCM systems and services. We focus on listening to our customers. And most importantly, we focus on making the practice of medicine enjoyable and fulfilling.

Our Leadership

Since our founding, we have been privileged to have been led by certified healthcare professionals and proven IT leaders.
 
Category Revenue Cycle Management  
Close Date  
Description

Summary of Job:

The role of a Revenue Cycle Ancillary Services Representative is to provide necessary support to the RCM organization through processes integral to meeting client service line agreements and customer satisfaction.

Essential Duties and Responsibilities:

  • Use practice management system(s) to print paper claims and, where appropriate, additional documentation for timely submission to insurance carriers
  • Adhere to all documentation and tracking standards to ensure accurate client reporting is maintained
  • Print and submit appeal letters
  • Facilitate 3rd party records requests with adherence to strict release standards
  • Compile and batch documents received in office for distribution to appropriate teams
  • Answer incoming calls from patients and clients related to accounts
  • Process incoming and outgoing mail
  • Other duties as assigned

Professionalism:

  • Follows all company policies as defined by e-MDs leadership and the HR department.
  • Follows the direction, guidance, processes, and policies as defined by management and e-MDs leadership.
  • Follows written policies and processes correctly the first-time and every time.
  • Responds to all requests for assistance in a timely manner.

Attitude:

  • Maintains a positive attitude that fosters a positive team environment.
  • Proactively learns new things that increase personal skills and issue resolution.

Communication:

  • Listens attentively to leadership, team and customers to gain a comprehensive understanding of issue/request.
  • Clearly communicates (verbal and written) in a professional, courteous, and respectful manner.
  • Must be able to set customer expectations and handle stressful situations when customers are frustrated or upset.

Product, Process and System Knowledge:

  • Learns core revenue cycle processes in order to effectively communicate with Leadership, coworkers, clients and patients.
  • Learns all applicable eMDs software systems and can navigate between them efficiently.
  • Learns how and when to escalate issues and follows established process.

 
Position Requirements

Qualifications:

  • Must be available between the hours of 7AM – 6:00PM CST. Employees will need to work an 8 hour shift between these hours.
  • Adherence to HIPAA guidelines and compliance procedures with no deviation
  • Ability to manage multiple projects at the same time in a fast-paced environment.
  • Ability to stay focused during long periods of repetitive tasks
  • Ability to troubleshoot and use the tools available to identify and resolve problems
  • Ability to independently perform research using resources such as the internet and procedure manuals
  • Understands how to prioritize daily tasks based on high level goals
  • Strong focus on attention to detail, customer service and team work
  • Minimum of one year previous health care experience
  • Highly organized
  • Working knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint).
  • Basic knowledge of medical terminology/medical office workflow
  • Basic knowledge of medical billing or insurance
  • Previous experience with electronic health records/practice management system

Other Details about the Job:

Education: High school diploma or equivelent

 
Full-Time/Part-Time Full-Time  
Shift Days  
Tag  
Division  
Post Internal Days  
Position Revenue Cycle Ancillary Services Representative  
Division eMDs - KRP  
Post Internal Days 0  
Created By Dawn Arnold  
Number of Openings 1  
Number Filled 0  
Exempt/Non-Exempt Non-Exempt  
Hiring Manager(s) Dawn Arnold  
Req Number REV-20-00003  
Open Date 3/12/2020  
Location Austin (Corporate Office)  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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