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Clinical Applications Supervisor  

Category Information Services  
Req Number INF-20-00004  
Department Information Systems 

Work type Regular Full-time 

Grade Grade 7A ($39.88/hr to $49.47/hr) 

FTE 1.0 

Posting Close Date 03/08/2020 


The Clinical Applications Supervisor is responsible for supervising a team of full-time and part-time Clinical Application Specialists and serves as the escalation point for assistance with complex issues when needed. Leads the implementation of Meditech Solutions that have large organizational impact. Assists with coordination, assignment and management of projects, tasks and changes.

Provides hands on support for overall coordination of help desk and customer service activities.


  • Manages the performance of applications specialist staff and provides assistance and coaching as needed including the approval of vacations
  • Ensures coverage of on call support and assignment of primary and secondary application analysts
  • Assists with the coordination and assignment of projects
  • Preparation/presentation of Performance Appraisals
  • Assists with cross training for knowledge sharing
  • Participates in inter-departmental meetings with expectation of scoping project requirements
  • Manages and monitors work attendance and coverage
  • Implements Meditech solutions that meet the needs of clinical and business stakeholders across the hospital
  • Authorizes changes to our Meditech system once investigation and testing have been completed
  • Help desk coverage for Meditech Expanse system during days and for on-call hours as required
  • Requires a flexible schedule based on Meditech Expanse and other application upgrade/update requirements
  • Review, estimation and prioritization of Meditech Expanse Change Requires which includes material preparation for Expanse Planning and Change Control Committee
  • Planning, leading and monitoring Meditech Expanse updates that occur multiple times over the year
  • Reviewing, assigning and following up on Meditech tasks including those during system upgrades
  • Knowledge of project management and change management preferred
  • Review and planning for Meditech Expanse Background job checks


  • Minimum of 3 years Clinical Applications Specialist experience
  • Clinical designation and years of working within a clinical field
  • Help Desk experience
  • Proven project implementation experience
About the Organization Join a world of possibility! Holland Bloorview Kids Rehabilitation Hospital creates a world of possibility by supporting children and youth living with disability, medical complexity, illness and injury. Holland Bloorview is a top 40 Canadian research hospital that is fully affiliated with the University of Toronto and serves over 7,500 families annually. Providing both inpatient and outpatient services, Holland Bloorview is renowned for its expertise in partnering with clients and families to provide exceptional care and is the only organization to ever achieve 100 per cent in two successive quality surveys by Accreditation Canada.

Holland Bloorview has won numerous awards including Greater Toronto's Top Employers, Canada's Top Employers for Young People and Canada's Most Admired Corporate Cultures. We offer an inspiring, innovative, and collaborative work environment with competitive compensation and benefit packages and programs that support ongoing learning and professional growth.

Holland Bloorview Kids Rehabilitation Hospital is a fully affiliated teaching hospital of the University of Toronto and is committed to fostering a climate of equity and diversity and welcomes and respects the diversity of our clients, families, staff, trainees, volunteers, trustees and partners. As part of our commitment to fair and equitable recruitment and selection practices, we encourage applications from racialized persons, women, Indigenous/Aboriginal People of North America, persons with disabilities, LGBTQ persons, and others who may contribute to the further diversification of ideas within our community.

Interested applicants are invited to submit their application by pressing the "Apply" button near the top of this page. Should you require accommodation during any stage in the recruitment process, please contact Human Resources at or 416-425-6220.  

This position is currently not accepting applications.

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