Share Email Opening Title Tax Delinquency Analyst I  About the Organization Since 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. LERETA is an industry leader with an enormous focus on technology, innovation, and commitment to service excellence.   Open Date 3/12/2020   Position Tax Delinquency Analyst I   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Non-Exempt   Category Tax&Flood   Location Covina   Req Number TAX-20-00061   Description Summary Objective: The Tax Delinquency Analyst I uses delinquent tax report findings to complete Borrower Notification Letter and Proof-of-Payment (POP) production processes within established service levels and quality controls. The role assists with a timely and appropriate response to customer/audit requests. Essential Functions: Borrower Notification Letters Oversees issuance of Delinquent Tax Notification letters within three (3) business days automated and five (5) business days manual following receipt Interacts with LERETA print vendors regarding production assignments or concerns Maintains and reviews production and time study logs for thoroughness and accuracy Maintains volume spreadsheet by customer to reconcile Seed Letter control and ensure compliance with established Service Level Agreements Achieves 3.00 letter jobs per hour performance standard Maintains Management Log Escalates compliance or variance concerns to supervisor Proof of Payment Opens incoming mail, date-stamps and sorts within 24 hours Inputs POP counts from previous workday into a daily POP Mail Log by Customer Number Validates POP documentation for authenticity Places stops on LERETA DTT system for valid POP and create acknowledgement letter Documents invalid POP on LERETA DTT system for necessary follow-up action Notifies client of BNA file errors resulting in 'undeliverable' return mail Customer Request Opens incoming mail, date-stamps and sorts within 24 hours Inputs POP counts from previous workday into a daily POP Mail Log by Customer Number Validates POP documentation for authenticity Places stops on LERETA DTT system for valid POP and create acknowledgement letter Documents invalid POP on LERETA DTT system for necessary follow-up action Notifies client of BNA file errors resulting in 'undeliverable' return mail Customer Requests Assists with compiling and responding to 'Last Know Delinquency' and other customer audit requests This position will perform other duties as assigned based on the needs of the department. Core Competencies: Proven experience working in a fast paced, high volume, customer-focused environment Effective verbal and written communication skills Time management and problem- solving skills Ability to accurately meet deadlines and work overtime during peak seasons as needed   Position Requirements Required Education & Experience High School Diploma or equivalent 1-2 years property tax research experience Proficiency with Microsoft Office applications including Outlook, Word and Excel. Preferred Education Associates Degree 3-4 years property tax research experience   EOE Statement We are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://LERETALLC.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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