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Subscription Management Coordinator - Pt-time 

Category Publishing  

If you have a passion for publishing and understand the importance of banking and real estate to the local, regional, and national economies, you want to work at The Warren Group, New England’s preeminent publisher of banking and real estate newspapers. We are currently seeking a creative, innovative circulation coordinator (up to 20 hours/wk).

Top candidates will be creative, energetic, and innovative individuals, eager to jump into the business of keeping our newspapers in business. The Warren Group publishes three popular newspapers for real estate and finance professionals in Massachusetts, Connecticut and New Hampshire.

If you also have a passion for data analysis and take pride in the profit that comes from it, this is the place for you. Working with the associate publisher and managing editor, you’ll have responsibility for end-to-end creation, delivery, and oversight of campaigns designed to propel our newspapers into a new decade of helping our readers achieve their professional goals. You’ll also be responsible for customer satisfaction and retention initiatives.

The position is a good fit for a candidate with experience in digital marketing, B2B sales, and/or customer service. Previous experience with newspaper circulation strongly preferred. Knowledge of specific circulation database (Multipub) and CRM (Hubspot) preferred, but not required.

This is a great part-time job for someone with a can-do attitude, solid organization and data mining capabilities, and a passion for customer service. Local candidates preferred, remote candidates will be considered.

We’re The Warren Group, publishers of Banker & Tradesman in Massachusetts, The Commercial Record in Connecticut, and The Registry Review in New Hampshire. We are a family-owned company about to celebrate our 150th anniversary.

Position Requirements

This position reports directly to the Associate Publisher.

Responsibilities (not limited to):
Summary: Working with the Associate Publisher, functions as the point person to create, deliver, oversee, and analyze subscriber promotion campaigns for our three newspapers, as well as responsibility for customer outreach and retention efforts.

Essential Responsibilities (not limited to):
• Work with Associate Publisher to create and design circulation promotion campaigns for current and new subscribers. Oversee the execution of those campaigns and track their results.
• Maintain database of upcoming newspaper subscriber expirations and contact them re: renewal; follow up with recent and past expires.
• Contact subscribers with expired credit cards for renewals.
• Conduct subscriber satisfaction surveys (digital and phone).
• Identify and alert customers with subscriptions that are coming up for renewal at a new rate.
• Format and upload subscriber lists weekly in Hubspot.
• Extract, format, and send weekly mailing lists/press runs for newspapers.
• Track and compile daily email results for editorial and advertising in Hubspot.
• Compile daily reports from accounting.
• Compile monthly reports from circ database.
• Responsible for maintenance and management of assorted lists and reports.
• Occasionally will be asked to answer customer service phone calls.

Core Competencies (Skills, knowledge, ability required):
• Bachelor's degree from four-year college or university; one to two years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of content management systems.
• Knowledge of marketing concepts.
• Knowledge of newspaper circulation management.
• Customer-oriented attitude.
• Ability to read, comprehend and author business correspondence, email, memos, as well as speak English clearly to all levels of the organization as well as to outside business contacts.
• Proficiency with industry-related software, Microsoft Suite, and internet software skills

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and demonstrate proficiency in all competencies. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule: Part-time, up to 20 hours per week. Some flexibility, however majority of work will be performed within normal company operating hours of 8:30 AM to 5:00 PM, Monday through Friday. Remote candidates will be considered.

Work Environment: Publishing, real estate, banking, data analytics … all very exciting, innovative areas in which to be working and that employment at The Warren Group provides. We nourish a team environment, where ideas and willingness to “go the extra mile†are recognized. The Warren Group is an equal opportunity employer who supports a friendly, casual workspace, free of harassment. We are located on Boston's North Shore, near major highways.

Full-Time/Part-Time Part-Time  
Shift Days  
Tags Circulation, Subscription Management  
Type of Employment  
Position Subscription Management Coordinator - Pt-time  
Division The Warren Group Corporate  
Exempt/Non-Exempt Non-Exempt  
Location The Warren Group - Boston  
About the Organization Founded in 1872, The Warren Group is a family-owned company recognized as New England's most trusted source for real estate and financial industry news and information. The Warren Group publishes Banker & Tradesman, The Commercial Record, and many successful custom trade publications. We also operate a Data Solutions division providing mission-critical market data and statistics to lenders, regulators, researchers, and real estate professionals throughout New England and beyond.  

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