POSITION SUMMARY: BASIC FUNCTION
The Deployment Services Project Manager will be responsible for the implementation and deployment of all infrastructure related requirements for RagingWire customers within the region in which they are located. Standard suite of services implemented include IT and data center related infrastructure to small, medium and enterprise client base. This position is also required to coach and mentor Project Coordinators. Regular, predictable attendance is essential for satisfactory performance.
ESSENTIAL DUTIES & RESPONSIBILITIES
Assists in all aspects of client facing infrastructure from pre-implementation to post-implementation
Gathers customer requirements and specifications
Implements contracted services on time, within budget and according to specifications
Provides ongoing project management for infrastructure projects throughout the life of the customer contract
Recommends appropriate process and procedure revisions as needed to focus on continuous improvement
Schedules and facilitates weekly project status meetings with clients, vendors and internal project team
Works with Deployment Services Supervisors and Technicians to coordinate and report on the implementation of infrastructure projects
Works with Deployment Services Supervisors and Technicians to coordinate and report on quality assurance testing
Determines scope, milestones, tasks, risks, assumptions, objectives and dependencies relating to projects
Uses Microsoft Project and SharePoint to document, schedule, track and report on the various projects
Uses Salesforce to track revenue milestones
Documents, publishes and tracks action items, owners, and due dates
Interfaces with customers, vendors and internal departments as necessary
Coordinates, places and tracks equipment orders and shipments to meet project deadlines
Escalates team and client issues as appropriate
Develops and maintains various client account documentation
Works with the technical staff to ensure test plans have been completed
Prepares status reports to keep management, clients, and project team informed of project status and related issues
Coordinates and responds to requests for changes from original specifications
Tracks and reports on quality assurance metrics
Adheres to pre-defined departmental objectives and metrics to provide high level of customer service
Supports strategic departmental objectives
Performs other tasks as assigned
KNOWLEDGE, SKILLS & ABILITIES
Working knowledge of Windows, Salesforce and SharePoint
Strong proficiency with MS Office Suite (Word, Excel, PowerPoint, Project)
Knowledge of IT and data center infrastructure
Knowledge of SSAE 16 and other industry certifications a plus
Possess excellent problem solving, critical thinking and interpersonal skills
Possess excellent verbal and written communication skills
Possess excellent customer service skills
Highly motivated self-starter
Ability to multi-task and remain calm in dynamic environment
EDUCATION & EXPERIENCE
B/S degree or equivalent education and/or work experience required.
Must have a minimum of 7 years of relevant work experience that includes 2 years of experience within the data center co-location industry is required.
PMP certification is preferred.
Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments.
This position requires the ability to lift and carry objects weighing up to 20 pounds.
Data Center and typical office environment with daily usage of a computer and/or workstation keyboards and terminals.
Work on site
Periodic travel to other locations, customer or vendor sites.
Must be able to respond to emergency situations at the data center
Responsible to carry a cell phone and provide 24 x 7 support as needed
Must be willing to work outside normal business hours, including weekends, late nights, holidays