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Title

Deployment Services Project Manager  

Description

POSITION SUMMARY: BASIC FUNCTION

The Deployment Services Project Manager will be responsible for the implementation and deployment of all infrastructure related requirements for RagingWire customers within the region in which they are located. Standard suite of services implemented include IT and data center related infrastructure to small, medium and enterprise client base. This position is also required to coach and mentor Project Coordinators. Regular, predictable attendance is essential for satisfactory performance.

ESSENTIAL DUTIES & RESPONSIBILITIES

Assists in all aspects of client facing infrastructure from pre-implementation to post-implementation

Gathers customer requirements and specifications

Implements contracted services on time, within budget and according to specifications

Provides ongoing project management for infrastructure projects throughout the life of the customer contract

Recommends appropriate process and procedure revisions as needed to focus on continuous improvement

Schedules and facilitates weekly project status meetings with clients, vendors and internal project team

Works with Deployment Services Supervisors and Technicians to coordinate and report on the implementation of infrastructure projects

Works with Deployment Services Supervisors and Technicians to coordinate and report on quality assurance testing

Determines scope, milestones, tasks, risks, assumptions, objectives and dependencies relating to projects

Uses Microsoft Project and SharePoint to document, schedule, track and report on the various projects

Uses Salesforce to track revenue milestones

Documents, publishes and tracks action items, owners, and due dates

Interfaces with customers, vendors and internal departments as necessary

Coordinates, places and tracks equipment orders and shipments to meet project deadlines

Escalates team and client issues as appropriate

Develops and maintains various client account documentation

Works with the technical staff to ensure test plans have been completed

Prepares status reports to keep management, clients, and project team informed of project status and related issues

Coordinates and responds to requests for changes from original specifications

Tracks and reports on quality assurance metrics

Adheres to pre-defined departmental objectives and metrics to provide high level of customer service

Supports strategic departmental objectives

Performs other tasks as assigned

KNOWLEDGE, SKILLS & ABILITIES

Working knowledge of Windows, Salesforce and SharePoint

Strong proficiency with MS Office Suite (Word, Excel, PowerPoint, Project)

Knowledge of IT and data center infrastructure

Knowledge of SSAE 16 and other industry certifications a plus

Possess excellent problem solving, critical thinking and interpersonal skills

Possess excellent verbal and written communication skills

Possess excellent customer service skills

Highly motivated self-starter

Ability to multi-task and remain calm in dynamic environment

EDUCATION & EXPERIENCE

B/S degree or equivalent education and/or work experience required.

Must have a minimum of 7 years of relevant work experience that includes 2 years of experience within the data center co-location industry is required.

PMP certification is preferred.

PHYSICAL REQUIREMENTS

Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments.

This position requires the ability to lift and carry objects weighing up to 20 pounds.

WORK CONDITIONS

Data Center and typical office environment with daily usage of a computer and/or workstation keyboards and terminals.

Work on site

No telecommuting

SPECIAL REQUIREMENTS

Periodic travel to other locations, customer or vendor sites.

Must be able to respond to emergency situations at the data center

Responsible to carry a cell phone and provide 24 x 7 support as needed

Must be willing to work outside normal business hours, including weekends, late nights, holidays

 
Position Requirements  
Shift Days  
Exempt/Non-Exempt  
Position Deployment Services Project Manager  
Number of Openings 1  
Exempt/Non-Exempt Exempt  
Hiring Manager(s)  
Location RagingWire Data Centers, Ashburn  
About the Organization Global Data Centers is a division of NTT Ltd. and incorporates DPA, e-shelter, Gyron, Netmagic, NTT Indonesia Nexcenter, RagingWire and other NTT Communications group Data Center divisions. Our combined global platform is one of the largest in the world, with over 140 data centers spanning more than 20 countries and regions including North America, Europe, Africa and APAC. As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier-one global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our highly reliable, scalable, and customizable data centers.





NTT Global Data Centers is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, military or veteran status or any other basis protected by federal, state, or local law or ordinance or regulation.









All applicants for employment will be subject to pre-employment drug testing, a criminal background check and education/employment verification. Additionally, some positions require a review of driving records, credit checks, and/or successful completion of the federal governments 'Public Trust' background screening.









 
EOE Statement NTT Global Data Centers is an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, ancestry, physical or mental disability, medical condition, genetic information and characteristics, marital status and registered domestic partner status, age, sexual orientation, military or veteran status or any other basis protected by federal, state, or local law or ordinance or regulation.  

This position is currently not accepting applications.

To search for an open position, please go to http://RagingWire.appone.com




 


 
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