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Title

Account Manager 

Description

ACCOUNT MANAGER

PURPOSE.

To effectively build and maintain customer relationships through solicitation while maximizing revenue opportunities utilizing our service offerings

PRINCIPAL ACCOUNTABILITIES.

  • To meet or exceed individual customer Service Level Agreements (SLA)

  • Actively monitor and rectify scorecard by customer

  • Ensure daily solicitation goals are met

  • Ensure understanding and use of all USA Truck service offerings

  • To meet or exceed operating plan line haul goals by accounts

  • Ability to deliver exceptional service through positive engagement and patience.

  • Ability to work in a team environment to continuously improve results.

  • Able to promote a culture of trust and safety.

 
Position Requirements

Qualifications and Education Requirements.

  • High School diploma or equivalent

Preferred Skills.

  • Understand network needs and balance

  • Effectively build working relationships with sales team

  • Effectively communicate to our internal and external customers

  • Effective use of written and oral communication

  • Ability to create and sustain relationships both internally with fellow team members and externally with customer contacts

  • Ability to solve problems, meet deadlines, and handle multiple issues simultaneously

SUPERVISES OTHERS.

  • This position does not supervise others.

WORKING CONDITIONS.

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:

  • to sit, stand, stoop, kneel and occasionally move up to 20 pounds,

  • manual dexterity to operate a computer keyboard on a daily basis,

  • stamina to sit for extended periods of time, lift or carry printed materials, and

  • possess vision sufficient to read a monitor, printed text and hand written documents,

  • be able to communicate clearly in person and via telephone.

EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION STATEMENT.

USA Truck, Inc. is firmly committed to inclusivity and equality of opportunity for all employees and applicants for employment, and does not discriminate against applicants or employees for any reason prohibited by law or its own policies. USA Truck, Inc. will provide reasonable accommodations for employees and applicants for employment.

This position description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts the Company’s right to assign or reassign duties and responsibilities to this position at any time.

 
Full-Time/Part-Time Full-Time  
Reports To Manager of Customer Service  
Open Date 2/12/2020  
Location USA Truck General Office  
About the Organization
USA Truck is driven to be a premier North American transportation solutions
provider that improves the lives of team members, customers, industry partners,
and our communities. We promote a culture of trust in a safe, fun,
and friendly environment where people grow and thrive.
 
EOE Statement USA Truck, Inc. is firmly committed to inclusivity and equality of opportunity for all employees and applicants for employment, and does not discriminate against applicants or employees for any reason prohibited by law or its own policies. USA Truck, Inc. will provide reasonable accommodations for employees and applicants for employment.

This position description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts the Company’s right to assign or reassign duties and responsibilities to this position at any time.
 

This position is currently accepting applications.

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