Share Email Opening

Clinical Applications Support Specialist 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBTQIA+) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.

Position Clinical Applications Support Specialist  
Full-Time/Part-Time Full-Time  

Starting on March 1, the links to our employment opportunities will be here. Thank you for your patience as we switch to our new recruiting system.

Reporting to the Clinical Applications Manager, the Fenway Health Clinical Applications Support Specialist (1) assists with Health Information Technology (HIT) related activities and (2) coordinates and collaborates with other departments on HIT including CPS, related projects. The Support Specialist’s main goal is to ensure that both CPS and its third party software integrations remain maximally functional and secure.

Work hours are from 10am – 6pm Monday through Thursday, 9am – 5pm Fridays.

Manages Centricity Practice Solutions software application

  • Troubleshoots issues related to CPS software application suite
  • Troubleshoots issues related to HIT, third party software integrations relating to CPS
  • Assists with maintaining cross reference files and HL-7 interfaces with outside vendors such as commercial labs
  • Assists with CPS updates to clinical information and assists with requests for changes to CPS system
  • Contributes or develops standard operation procedures (SOP’s) and documentation of data systems related to CPS and third party vendors
  • Maintains up-to-date knowledge of CPS software application suite, related interfaces, and third party software integration

Provides support and training for the health center.

  • Assists in development of CPS and related project plans by providing accurate, deliverable timeframes
  • Participates in HIT and related project meetings as required
  • Coordinates with CPS liaisons and champion users to assess the organization’s CPS needs and priorities
  • Trains and assists departments with the adoption and effective use of CPS and HIT software applications
  • Works in conjunction with the Informatics group to test the integrity of the data captured in CPS.
  • Work directly with Clinical Department leadership to prioritize projects and troubleshoot problems.
  • Communicates regularly with IT and Medical Records staff to ensure collaborative nature of work.
  • Coordinates and consults with internal and external clients to gather information about program needs, objectives, functions, features, input and output requirements, and maintenance of project plans
  • Prepares and presents timely up to date or current data to meet the needs of projects
  • Ability to work effectively with people at all levels of the organization and outside collaborators

Meets Agency Participatory Expectation

  • Ability to work effectively with people at all levels of the organization and outside collaborators
  • Meets agency participatory expectations
  • Adheres to all agency and departmental policies and procedures
  • Participates in quality assessment, committees, professional organizations, and improvement activities as requested
  • Adheres to the highest principles of patient and client confidentiality
  • Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
  • Maintains ethical accountability in all discourse with all patients and documents with no breaches in security.
  • Performs back-up of all data files as required.
  • Attends all required meetings, in-services and professional trainings
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities

Performs related duties as required

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.

Number of Openings 1  
Position Requirements

Minimum of Bachelor’s degree. Education in related field such as computer science, public health, medicine, mathematics, informatics, or social science, required.

Experience/Other Requirements

  • Experience working with Electronic Health Records (EHR) and Health Information Technology (HIT); Background with Centricity Practice Solutions is preferred
  • Experience working with cross reference files, HL-7, or interfaces a plus
  • Experience working with software vendors
  • Experience with various databases, including SQL Server or other data reporting/mining tools which are compatible with Oracle or SQL Server systems
  • Excellent verbal and written communication skills are required
  • Ability to multi-task is required
  • Ability to work collaboratively within a multi-disciplinary and diverse team is required
  • Knowledge of Microsoft business suite applications (Excel, Word, Power Point, Access) is required
  • Experience with LGBTQIA+ populations is preferred
  • Customer service skills are required
  • Self-Management skills are required

Supervisory Responsibility
|Responsible to answer questions from other staff in the absence of the CPS Analyst and Associate Vice President for Health Informatics and Data Services.

Category Data Management  
Number Filled 0  
Location Informatics and Data - Ansin  
Shift -not applicable-  
Req Number DAT-20-00001  

This position is currently not accepting applications.

To search for an open position, please go to

Follow us See who works here:

Click here for technical assistance.