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Lead, Professional Services 

EOE StatementAscentis is proud to be an Equal Opportunity Employer.

The Professional Services Lead is responsible for leading a team of Implementation Consultants and Coordinators on our ProServ Projects team. The ProServ Projects team is focused on delivering consulting services by gathering business requirements, designing holistic solutions, configuring applications, testing solutions, educating clients, and helping drive user adoption. The Professional Services Lead is responsible for the team achieving their goals. The Lead will collaborate with Sales and Customer Success Managers to identify client needs, create Statement of Work documents and quote appropriate time and cost for projects. The Lead will then manage the work across the team and collaborate with the rest of the Professional Services team when appropriate.

Cultural Norms:

What is a day in the life of a Lead?

The Professional Services Lead’s day is focused on leading the ProServ team, managing the work across the team and working collaboratively with other Ascentis teams. The Lead will work closely with each of the team members to ensure they have support and guidance in order to meet and exceed team and individual goals. The Lead needs to be extremely organized and self-motivated in order to balance a number of requests coming into the team. They must have the ability to successfully multi-task, as well as prioritize requests from several departments at any given time. The Lead will be responsible for scoping and quoting project work identified by the Sales team and Customer Success teams. Once the project is approved by the client, the Lead will be responsible for assigning the work amongst the team and ensuring the team has the skills and knowledge to complete projects successfully.

Position Requirements

What are we looking for in a candidate?

  • Passion for leading others
  • 3+ years of Ascentis product experience, preferred
  • Experience with multiple Ascentis products, preferred
  • Ability to successfully lead a team while also contributing to the team’s output
  • Passion for continuous improvement, driving consistent iterations and optimization among the ProServ Project team
  • Proven track record of setting and managing to deadlines
  • Strong logical, analytical and problem-solving skills with the ability to give persuasive advice and guidance to clients, leading them down a path to the best possible outcomes.
  • Enthusiasm and flexibility to thrive in a fast-paced and ever-changing work environment
  • Strong and adaptive communication skills enabling you to work with and develop strong relationships with a variety of personalities and learning styles
  • Ability to function within a defined process while still having the capacity to see the big picture and step outside the box where appropriate
  • A team player who is focused on providing an exemplary client centric experience
  • Travel required ~10%
Location Minneapolis  
About the Organization The Ascentis mission is to create innovative products that are easy to use for the often under-served mid-market that cover the full Human Capital Management (HCM) suite. This full suite approach combined with an amazing team equals success!

We at Ascentis firmly believe that a product is only as good as the people behind it. Whether it's platform development, technology maintenance, client support, product management, sales or operations, all of our employees see the direct impact of their work. As a leader and one of the fastest growing 'Software as a Service' (SaaS) companies in the Human Capital Management space, Ascentis focuses on hiring talented and motivated people from diverse backgrounds. If you want to channel your ambition and drive for success, you belong with Ascentis!

Ascentis has grown tremendously over the last 3 years. Recently, we announced a majority recapitalization by global growth equity investor Summit Partners. Summit invests across growth sectors of the global economy and has invested in more than 440 companies in technology, healthcare, life sciences and other growth industries. These companies have completed more than 140 public equity offerings. So, needless to say, we are all extremely excited with where we are headed!


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