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Title

Information Systems Coordinator 

Description

SUMMARY

The Information Systems Coordinator is the primary technical resource for all departments and is responsible for information systems support, coordination and analysis, workstation setup and configuration, network systems, phone equipment, mobile systems and other technology related issues.

ESSENTIAL FUNCTIONS

  • Installs, configures, tests, and maintains technology hardware and software systems.
  • Analyzes, diagnoses, and independently acts to resolve information system issues and errors.
  • Engages appropriate internal staff or external technology partner in highly complex technical issues after documenting specific issue and assigning priority for resolution. Follows up with customer to ensure issue has been resolved.
  • Coordinates repair requests/orders with vendors and supported users.
  • Coordinates and completes software patches, updates, and upgrades with vendors and supported users.
  • Maintains information systems, phone equipment, network, and mobile system.
  • Provides project management support for specific technology system projects through entire project scope including budget, planning, acquisition, implementation, launch, and maintenance.
  • Provides technical expertise to departments.
  • Acts as a liaison between office and field staff to develop, enhance, and improve information systems, phone, network, and mobile systems.
  • Provides status updates on information systems, phone, and mobile systems.
  • Performs other duties as needed and/or assigned.

 
Position Requirements

SKILLS AND QUALIFICATIONS

  • Associate's degree in Information Systems/Computer Sciences or equivalent experience plus one to two years of Information Systems related work experience.
  • Must possess operating knowledge of hardware and software including Microsoft windows desktop operating systems, applications, e-mail, and Internet applications. Experience with PC diagnostic utilities and network trouble shooting.

  • Must possess a working knowledge Windows Server and Active Directory.

  • Ability to effectively listen and communicate in both verbal and written means to assimilate, understand, and share information.

  • Ability to establish and maintain effective working relationships with co-workers, supervisor, and vendors.

  • Must be able to pass a background investigation.

  • Knowledge of information systems, phone, networks, and mobile systems.

  • Knowledge of principles, practices, terminology, and trends in information systems, phone, networks, and mobile system usages.

  • Ability to perform information system, phone, networks, and mobile system analysis/configuration work of some complexity.

  • Ability to create and maintain technical documentation.

 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

If you need special assistance or an accommodation in applying for employment at Russell please contact us at (563) 459-4600 or HR@russellco.com. This contact is for accommodation request only and can’t be used to inquire about status of an application.
 

This position is currently accepting applications.

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