QUALIFICATIONS To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience High School Diploma or GED Minimum of 3 years of experience using MS Outlook, Word, Excel, PowerPoint, etc. Customer service and project management experience preferred Work Authorization/Security Clearance Due to federal contract obligations, must be a US Citizen or Permanent Resident SUPERVISORY RESPONSIBILITIES Does not have any supervisory responsibilities but may serve as a coach and mentor for other positions within the organization. TRAVEL EXPECTATIONS Ability and willingness for 10% business travel to divisional locations nationwide and international. Skills Language Skills Able to read, write and comprehend English instructions, correspondence, memos and specifications. Must be able to effectively communicate and lead a team of people when needed. Must possess a professional demeanor, excellent interpersonal, multi-tasking, organizational, time management, and both written and oral communication skills. Communication/Leadership Skills Must be able to effectively communicate instructions to team(s) and individually to reach a common goal. Must be able to be responsible role model for all employees in the company. Must be willing to be a leader in the area(s)/department(s) and also work in a team environment with peers and provide excellent customer service to both external and internal customers. Mathematical Skills Able to add, subtract, multiply and divide in all units of measurement, common fractions and decimals. Technical Skills Competently use Microsoft products, have knowledge of ticketing systems, and general computer skills. Ideal candidate will have both the ability and desire to learn new technologies and increase technical skills set. Reasoning Ability Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Possess the ability to identify problems, deal with them, and work towards a solution. May require changes to your schedule to complete projects and tasks. Physical Demands * While performing the duties of this job the employee is occasionally required to stand, walk, sit, use hands to pull handles and push buttons. Requirements may also include climbing, balancing, stooping, kneeling, crouching or crawling. The employee must occasionally lift and or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. Work Environment* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. *The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. |