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Title

Service Clerk 

Description

PURPOSE

Through direct interaction with drivers, determine maintenance and/or mechanical related issues with equipment and create descriptive repair information for repairing technician.

PRINCIPAL ACCOUNTABILITIES

  • Interpret driver issues and create descriptive repair information for repairing technician.
  • Schedule service and repairs in the shop through consultation with the shift supervisor.
  • Monitor and report estimated time of completion for driver and Operations.
  • Create and update purchase orders for parts and units at local vendors.
  • Provide prompt and courteous customer service for our driver team members.
  • Ability to deliver exceptional service through positive engagement and patience.
  • Ability to work in a team environment to continuously improve results.
  • Able to promote a culture of trust and safety.
 
Position Requirements

Qualifications and Education Requirements

  • High School diploma or equivalent.
  • Familiarity with Class 8 vehicle equipment.
  • Ability to work at a computer for extended periods of time.

Preferred Skills

  • Good written and verbal communication skills.
  • Must be able to perform tasks in extremely hot and cold environments.

SUPERVISES OTHERS

  • This position does not supervise others.

WORKING CONDITIONS

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:

  • to sit, stand, stoop, kneel and occasionally move up to 20 pounds,
  • manual dexterity to operate a computer keyboard on a daily basis,
  • stamina to sit for extended periods of time, lift or carry printed materials, and
  • possess vision sufficient to read a monitor, printed text and hand written documents,
  • be able to communicate clearly in person and over the telephone.
 
Full-Time/Part-Time Full-Time  
Reports To Service Manager  
Open Date 2/7/2020  
Location West Memphis Terminal  
About the Organization
USA Truck is driven to be a premier North American transportation solutions
provider that improves the lives of team members, customers, industry partners,
and our communities. We promote a culture of trust in a safe, fun,
and friendly environment where people grow and thrive.
 
EOE Statement USA Truck, Inc. is firmly committed to inclusivity and equality of opportunity for all employees and applicants for employment, and does not discriminate against applicants or employees for any reason prohibited by law or its own policies. USA Truck, Inc. will provide reasonable accommodations for employees and applicants for employment.

This position description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts the Company’s right to assign or reassign duties and responsibilities to this position at any time.
 

This position is currently accepting applications.

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