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Slot Service Supervisor 

Category Slots  


  • Personally perform and ensure Associate accountability in building relationships with the Guests through the following steps: Always greet the Guest in a friendly fashion, ensuring eye contact and a smile. Take care of the Guest's needs. Close with a friendly comment.
  • Ensure optimal Guest Satisfaction through prompt, courteous and efficient service, and by promoting Guest Satisfaction as the number one priority for the Staff.
  • Ensure that slot area is clean and comfortable for the Guests in all respects, including temperature, sound levels, and safety issues.
  • Monitor all slot equipment ensuring that it is functioning properly, and communicate concerns to appropriate Slot Manager,
  • Monitors all aspects of the Slot Operations and ensures the best possible experience for the Guests.
  • Educate, coach, and document performance effectiveness of Slot Service Associates and follow through appropriately. Ensure that Associates are performing to acceptable standards, consistently working to raise individual levels of effectiveness.
  • Promote an environment of teamwork with all casino Associates and ensure mutual trust and respect.
  • Ensure two-way communications with Slot Service Associates and Managers, ensuring that each is well informed of critical and important events.
  • Support, educate and ensure compliance on all department and company initiatives and policies and procedures.
  • Understand and ensure compliance with all gaming regulations (Federal, State, and Band Statutes) and with Grand Casino's internal controls, policies and procedures.
  • Stay abreast of all promotions and events to actively inform and educate Guests and Associates.
  • Responsible for maintaining a consistent, regular attendance record and for presenting self in a professional manner both on and off property.
  • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training Associates; planning, assigning, and directing work; appraising performance; coaching and counseling Associates; addressing and resolving concerns.
  • Present a professional image and display friendly, enthusiastic and positive qualities
  • Must adhere to policies or performance of duties to ensure ongoing Title 31/BSA compliance.
  • Responsible for following all relevant DGR's.
  • Perform other duties as assigned.

Position Requirements


  • Directly supervise Slot Service Associates.


  • One (1) year slot experience and previously completed all Supervisory courses offered through E&P or two (2) years of experience as a supervisor/manager required.
  • Strong communication skills both verbally and written required, must demonstrate ability to compose a memo.
  • Computer-literate with specific proficiency in Microsoft applications required.


  • Must be able to pass company pre-employment Drug and Alcohol test.
  • Must be able to secure license from Gaming Regulatory Authority.
  • Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
Full-Time/Part-Time Full-Time  
Shift Various Shifts  
Position Slot Service Supervisor  
Division Grand Casino Hinckley  
Close Date 2/21/2020  

This position is currently not accepting applications.

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